Payments Client Service Senior Associate
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Sr. Client Service Associate within J.P. Morgan Payments Client Service you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the clients business operations identifies product/service gaps and development opportunities and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job Responsibilities:
- Key advisor and proactive partner to the client providing advice/consultation on decision making
- Acts as proactive partner reaching out to clients to assess progress client satisfaction and potential impediments to a high level of service satisfaction
- Clients central point of resolution and escalation for service issues liaises with bank partners to manage issues
- Convey complex ideas and client issues with confidence
- Identifies and addresses product/service gaps and development opportunities leveraging the full array of Treasury Services product capabilities
- Adheres to and ensures clients compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualification capabilities or skills
- Minimum of 5 years of relevant industry and/or functional experience.
- Intermediate understanding of Treasury Products and Services inclusive of knowledge of financial exposure/operational risk related to TS transactions.
- Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
- Ability to present oral and written communication in an organized clear and confident manner.
- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
- Ability to effectively partner with internal colleagues and external clients.
- Ability to be flexible with working hours and utilize virtual connectivity tools (VDI Outlook mobile suite etc.) when business needs arise.
- Proficiency in both French and English is required.
Required Experience:
Senior IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
