Senior IT Field Service Engineer (Commercial MSP)

Rockville, MD - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary:

The Senior IT Field Service Engineer is a hands-on customer-facing technical professional responsible for delivering onsite IT support infrastructure services and advanced troubleshooting for commercial clients. This role is ideal for a seasoned engineer with Managed Service Provider (MSP) experience who thrives in dynamic environments supports multiple client sites and serves as a trusted technical resource. This position features a combination of remote work and local Dc Metro area travel.

Responsibilities:

Provide advanced onsite and remote technical support for commercial clients across multiple locations
Install configure maintain and troubleshoot servers workstations network devices and peripherals
Support Microsoft environments including Windows Server Active Directory Group Policy Microsoft 365 and Azure AD
Diagnose and resolve complex issues related to networking (LAN/WAN firewalls VPNs switches wireless)
Perform system upgrades migrations patching and hardware refresh projects
Serve as an escalation point for Tier II/III issues and mentor junior field engineers
Document configurations procedures and resolutions in ticketing and documentation systems
Work closely with internal service desk project teams and account managers to ensure SLA compliance
Maintain a high level of professionalism and customer satisfaction during onsite engagements
Participate in on-call rotation and after-hours support as needed

$90000 - $120000 a year

Required Experience:

Senior IC

Position Summary:The Senior IT Field Service Engineer is a hands-on customer-facing technical professional responsible for delivering onsite IT support infrastructure services and advanced troubleshooting for commercial clients. This role is ideal for a seasoned engineer with Managed Service Provide...