Technical Service Delivery Manager Government Satellite Communications
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Job Summary
Technical Service Delivery Manager - Government Satellite Communications
Location: Redhill (office-based for first 6 months; must be commutable)
Salary: benefits
Clearance: Must hold or be eligible to obtain DV clearance
The Role: We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on mission-critical role interfacing directly with MoD stakeholders internal engineering teams and service support functions.
The role suits a technically capable communicator with experience in military/defence communications particularly Royal Navy defence networks COMSAT/MILSAT message handling systems or secure maritime SatCom environments.
Key Responsibilities:
- Act as the primary point of contact for the UK Government CSCS contract support case
- Coordinate internal resolver groups to ensure timely ticket progression and closure
- Provide service status updates and technical briefings to internal leaders and MoD representatives
- Plan and oversee service visits including spares equipment tracking and documentation
- Manage smooth handovers and minor project delivery activities
- Maintain accurate case asset and service records within secure platforms (e.g. Secure Insight)
- Identify recurring issues and implement process/service improvements
- Deliver onboarding and training for 1st/2nd line support teams
- Support documentation standards rollout activities and obsolescence planning
- Be prepared to lead from the front and take ownership in high-pressure or time-critical situations
Must-Haves:
- Eligible to hold DV (Developed Vetting) Security Clearance
- Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling)
- Strong understanding of IT networking SatCom systems and electronic/electrical equipment
- Confident communicator able to work directly with senior MoD and government personnel
- Proactive organised and resilient under pressure
- Competent in standard office systems and ticketing tools
- Willingness to travel when required
Nice to Haves:
- ITIL certification or understanding of ITIL service processes
- ERxperience with obsolescence planning spares management or project coordination
Application Notes
Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility)
Application Process:
To apply please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis so early submissions are encouraged.
Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.
Contact: Elvis Eckardt
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Position: IT Support Technician Location: Onsite in Redhill, Surrey with 6 Remote Days per monthDepartment: EnterpriseSection: Service Management TeamReports to: Head of Technology & Networks About the Role: As a Support Technician, you will provide technical support for customer sys ... View more
