Assistant Manager

Salary: 30000

Were currently hiring for an Assistant Manager in Roaming. The working hours are 8:30 am to 17:30 pm - This is a 5 day a week on-site role.

Your Role:

As our Assistant Manager we rely on you to support running a location as if it was your own business delivering against space KPI targets whilst ensuring members are happy and the space delivers excellent operational standards.

Youll be a passionate pro-active person who can balance the connected parts of running a successful space: operating the space efficiently building & maintaining an incredible community of members and leading the way on retaining them.

Youll also grow your sales & revenue experience whilst in the role supporting your Membership Manager to manage tours in the space and learning to negotiate successful tours to closure.

Your Day-to-Day Responsibilities:Sales & Revenue:

• Support driving income in your space to achieve your budgets. Along with your Membership Manager youll own membership enquiries that come your way and undertake pro-active sales initiatives to increase interest.

• Lead on existing member Check Ins gathering feedback to both improve our members experience and to secure their retention for the future.

• Maintain 100% occupancy by delivering on (and exceeding!) the expectations of your members and encouraging successful contract renewals.

• Seek out & maximise additional revenue opportunities such as meeting rooms event hire printing office extras IT weekend space hire food & beverage extras & more.

• Manage contracts and invoicing effectively.

• Support in ongoing membership administration.

Space Operations:

• Onboard new members effectively getting them off to a great start.

• Support management of space overheads to achieve your budgets.

• Ensure the building runs smoothly and our facilities and amenities are kept to a great standard.

• Work directly with Membership Managers and the support team on any issues to ensure the highest level of member experience and satisfaction.

Create a Collaborative Community:

• Proactively manage feedback through our NPs channel to successful resolution.

• Build meaningful connections for our members through events personal introductions and networking.

• Check in regularly with members to understand their pain points whats working and how we can continue to improve.

• Develop presence within the wider local community; we want you to be an ambassador for what we do and what we believe in!

• Oversee events from weekly space-wide events to unique events that you design and put on for your community.

Sustainability:

• Youll attend Sustainability training as part of your onboarding as well as other training provided and by participating in our and online channels.

• Youll be supporting sustainability strategy as part of your direct team wider team but also as an individual.

• Youll endeavour to use your charity hours to support a charity of your choice.

• Youll support our fundraising activities by supporting on delivering them or taking part in these activations.

How Youll Measure Success:
Your role is key to supporting our Membership Managers to deliver results in the space. Success is measured across the following KPIs which contribute directly to your team achieving our overall company performance goals.

Role KPIs:

• NPS - driving member satisfaction at every stage of their time with us.

• Space Audit - ensuring excellent operational standards in your space.

• Resident Member Retention Rate - maintaining great relationships to encourage member renewals at end of contract.

Why Youll Love :

Work happiness is our passion and this starts with our own team. We offer a supportive working environment plenty of training and development opportunities a competitive salary monthly wellness package team joy budget quarterly socials and more so you can work happier.

• A supportive & friendly team of hard-working people.

• 25 days holiday 1 extra day day for every year at .

• 75/month towards your mental & physical wellbeing.

• 25 team joy budget to be spent together with the team.

• 4 paid Giving Back days per year to support a charity of your choice.

• Quarterly team socials.

• Discounts with brilliant local businesses.

• 1 Company Day per year.

• Cycle to Work Scheme and Ebike subscription.

is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. Thats why everything we do from workspace design to delivering a best-in-class personal service is designed to create happy working environments. We have shared workspaces across London Reading and Manchester; with 7000 members; and an amazing team of nearly 70 who share our ambition to redefine the workspace experience for the better.

At were committed to providing an inclusive environment for our team and our members as we believe that diversity breeds a more innovative creative and caring an equal opportunity employer. Everyone who applies to will be considered for employment without attention to race age ethnicity religion sexual orientation gender family or parental status or disability status. Ready to join the way Were excited to hear from you. Heres our Privacy Policy by applying for this job you accept how we will use your data.

Christmas Break Notice

We are on annual leave from 25 December to 5th of January.

If you do not get invited to an interview this side of Christmas it does not mean that you are rejected it just means we arent here to respond to you.

All interviews will be conducted in the New Year!