Technical Curriculum Developer Principal Curriculum Developer – ServiceNow AI Hyderabad Hybrid

he ServiceNow Training and Certification organization is a dynamic innovative team focused on delivering best-in-class learning experiences. This role is responsible for designing and developing high-quality technical training content across multiple delivery formats to enable customers and partners to successfully deploy and use the ServiceNow AI platform.

The ideal candidate is highly motivated creative and passionate about instructional design technical enablement and AI-driven learning experiences.

• Design develop and maintain instructor-led virtual on-demand and simulator-based training content.

• Create written video interactive and job-aid learning assets aligned to adult learning principles.

• Write clear chapter narratives real-world scenarios use cases and guided hands-on lab exercises.

• Develop learner assessments including knowledge checks tests performance-based assessments credentialing and exams compliant with legal and quality standards.

• Develop technical training content leveraging Generative AI and Agentic AI concepts.

• Create and maintain hands-on labs and simulators using ServiceNow sandbox environments.

• Troubleshoot lab issues and collaborate with engineers product managers cloud lab teams and developers.

• Write and maintain scripts as needed for labs and simulations.

• Drive AI-focused learning outcomes using ServiceNow-approved AI tools and platforms.

• Participate in pre-release planning to evaluate upcoming ServiceNow product changes.

• Work closely with course owners instructors SMEs and cross-functional stakeholders to gather requirements and define course specifications.

• Assist with project management activities including schedules metadata updates tagging reporting and content publishing.

• Mentor junior curriculum developers as required.

• Conduct content testing and quality assurance within ServiceNow University.

• Analyze learner feedback and course survey data to identify improvement opportunities.

• Recommend and implement innovative learning solutions to close skill or content gaps.

• Support lab instance setup including data package configuration for each release.

• 5 years of experience in instructional design curriculum development or technical training content creation.

• 4 years of experience delivering customer-facing or partner-facing education solutions.

• Strong grounding in instructional design principles and adult learning theory.

• Hands-on experience with eLearning authoring tools such as Articulate 360 Captivate Rise.

• Experience with multimedia and design tools such as Camtasia SnagIt ScreenFlow.

• Proficiency in MS Word Excel and PowerPoint.

• Experience developing hands-on labs simulations and sandbox-based learning.

• Ability to troubleshoot technical environments and collaborate with engineering teams.

• Working knowledge of Agile methodologies and software development lifecycle.

• Practical experience or strong understanding of Generative AI and AI-driven learning solutions.

• Ability to integrate AI tools into content development workflows and learner experiences.

• Strong stakeholder management and consulting skills including presenting options with risks and trade-offs.

• Proven ability to manage multiple projects timelines and deliverables simultaneously.

• Experience working with global cross-functional teams across time zones.

• Demonstrated flexibility to work extended hours during peak release cycles when required.

• Bachelors or Masters degree in Instructional Design Education Organizational Development or equivalent experience.

• Relevant industry certifications in instructional design curriculum development project management or related domains.

• ServiceNow platform experience or certifications

• Experience with credentialing programs and exam development

• Prior experience in SaaS or enterprise software training environments