Director of Sales London Marriott County Hall

Step into a role where Londons skyline becomes your backdrop and your ambition sets the pace. The London Marriott Hotel County Hall isnt just a fivestar property its a flagship destination a landmark on the River Thames and a stage for a Director of Sales who thrives on energy tenacity and results.

This is your opportunity to lead sales for one of the most recognisable hotels in the city overlooking Big Ben Westminster Bridge and the heartbeat of London. If youre the kind of leader who sees targets as fuel competition as motivation and relationships as the key to unlocking extraordinary revenue growth youll feel right at home here.

• What Makes This Role Exceptional
  A flagship hotel with global visibility Youll represent a property that sells itself the moment someone sees the view.
• A dynamic highperforming environment Perfect for someone who thrives on momentum pace and the thrill of exceeding expectations.
• A platform for bold ideas We want a Director of Sales who brings creativity confidence and a relentless drive to win.
• A leadership role with real impact Youll shape strategy inspire a talented team and elevate the hotels presence across key markets.

Who Were Looking For
Youre not just experienced youre unstoppable!
You bring energy that motivates others resilience that keeps you pushing forward and a passion for building relationships that convert into longterm success. Youre commercially sharp strategically minded and happiest when youre out in front opening doors and closing deals.

If youre the kind of person who:

• Thrives in fastpaced highprofile environments
• Loves the challenge of ambitious targets
• Builds partnerships with confidence and charisma
• Leads with purpose positivity and precision
• Wants to represent a hotel that truly stands out

then this is the role that will elevate your career to the next level.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

Develops implements and sustains aggressive solicitation program focused on increasing business.

Works with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOS.

Assists with the development and implementation of promotions both internal and external.

Maximizing Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g. sets example with personal booking goals).

Recommends booking goals for sales team members.

Managing Sales Activities

Monitors all day to day activities of direct reports.

Approves space release for catering to maximize revenue (DOS Group) in the absence of a Business Evaluation Manager.

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Analysing & Reporting on Sales and Financial Data

Analyses market information by using sales systems and implements strategy to achieve propertys financial room and catering goals.

Assists Revenue Management with completing accurate six period projections.

Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels execution against contract and overall satisfaction.

Empowers employees to provide excellent customer service.

Observes service behaviours of employees and provides feedback to individuals and/or managers.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Ensures that a customer recognition program is in effect throughout Sales.

Executes and supports the companys Customer Service Standards and propertys Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.

Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

Building Successful Relationships

Develops and manages relationships with key stakeholders both internal and external.

Works collaboratively with off-property sales channels (e.g. Market Sales GSO) to ensure the property needs are being achieved and the sales efforts are complementary not duplicative.

Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations and/or union requirements.

Attends customer events trade shows and sales missions to maintain build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.