Client Service Analyst
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary:
Serves as the primary support liaison and Information Advisor between the clients and IQVIA for a portion of a large or mid-sized market. Maintains on-going contact with clients ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
Responsibilities:
- Translates client needs into IQVIA solutions/reports
- Follows Standard Operating Procedures to create and maintain individual reports according to client specifications
- Verifies all reports before delivery to the client on a weekly and monthly basis
- Researches analyzes and responds to client questions concerning the contents of their deliverables
- Ability to work with a team and independently to build establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact
- Conducts product and process training for clients and other IQVIA employees
- Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients
- Facilitate service meetings established by contract and client
- Partner with the account manager to identify client business issues and provide solutions.
- Actively participates and owns action items and tasks related to service meetings established by contract and client
- May represent IQVIA on external client projects
- Actively participates and owns action items and tasks related to service meetings established by contract and client
- Ability to travel to clients and IQVIA offices as appropriate
Requirements:
- Bachelors degree preferred
- Minimum of two years related work experience
- Reasonable knowledge of IQVIA products and services
- Pharmaceutical knowledge / experience preferred
- Knowledge of IQVIA products and services a plus
- Knowledge of client service concepts practices and procedures
- Demonstrated problem solving analytical and expert customer service skills
- Proficiency in PC applications - Microsoft suite
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to understand complex concepts and processes
- Ability to multitask manage time effectively and prioritize well
- Meeting facilitation presentation and training experience preferred
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100 countries where we operate celebrating and rewarding teamwork and inclusiveness. By embracing our differences we create innovative solutions that are good for IQVIA our clients and the advancement of healthcare everywhere.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $49500.00 - $124000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
