Systems Administrator

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Support & Operations

Provide onsite support for Customer offices as needed.
Coordinate with offshore teams (network security) to facilitate new office locations setup and maintenance tasks.
Facilitate employee onboardings and offboardings.
Install configure test and maintain desktops laptops peripherals and related hardware.
Provide technical support for desktops laptops printers scanners and other end-user devices.
Troubleshoot and resolve hardware software OS and peripheral-related incidents and service requests.
Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

Monitor assign prioritize and resolve tickets using ITSM tools such as ServiceNow Jira or similar platforms.
Adhere to SLA ticket quality standards documentation requirements and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
Ensure accurate time tracking ticket updates and resolution notes as per ITIL best practices.

System & Software Administration

Perform OS installation reinstallation upgrades patching and configuration for Windows desktops and laptops.
Install upgrade and support standard enterprise applications such as Microsoft Office Acrobat Reader mail clients and collaboration tools.
Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
Configure user profiles email accounts and basic system policies as required.

Network & Connectivity Support

Troubleshoot LAN Wi-Fi VPN and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations related to infrastructure issues.

Asset Inventory & Lifecycle Management

Manage IT assets throughout their lifecycle including procurement allocation tracking recovery and disposal.
Maintain accurate asset records using CMDB and asset management tools such as ServiceNow Insight HPAM etc.
Handle IT inventory management ensuring adequate stock levels for laptops desktops accessories and spares.
Support e-waste management and e-recycling activities in compliance with company policies.

User Lifecycle Management

Execute IT onboarding and offboarding activities including system setup access provisioning asset handover and recovery.
Ensure data security and compliance during employee exits by following standard IT procedures.

Compliance Documentation & Continuous Improvement

Follow IT policies security standards and compliance requirements.
Create and update technical documentation SOPs and knowledge base articles.
Proactively identify opportunities to improve processes automation and service delivery.
Collaborate with cross-functional IT teams for projects upgrades and rollouts.

Qualifications :

Required Skills & Competencies

Strong knowledge of Windows OS installation configuration troubleshooting and support.
Hands-on experience with desktop/laptop hardware and software troubleshooting.
Experience with printer configuration email setup Wi-Fi and LAN connectivity issues.
Familiarity with ITSM tools (ServiceNow Jira etc.) and CMDB-based asset management.
Working knowledge of ITIL processes: Incident Request Problem and Change Management.
Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management.
Strong analytical troubleshooting and independent problem-solving skills.

Certifications (Preferred)

MCSE MCITP MCTS or equivalent certifications are an added advantage.

Experience & Education

Experience: 3 years of experience as a System Administrator Helpdesk Administrator or equivalent role.
Education: Bachelors Degree in an IT-related discipline or equivalent.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Support & OperationsProvide onsite support for Customer offices as needed.Coordinate with offshore teams (network security) to facilitate new office locations setup and maintenance tasks.Facilitate employee onboardings and offboardings.Install configure test and maintain desktops laptops peripherals...

Support & Operations

Provide onsite support for Customer offices as needed.
Coordinate with offshore teams (network security) to facilitate new office locations setup and maintenance tasks.
Facilitate employee onboardings and offboardings.
Install configure test and maintain desktops laptops peripherals and related hardware.
Provide technical support for desktops laptops printers scanners and other end-user devices.
Troubleshoot and resolve hardware software OS and peripheral-related incidents and service requests.
Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

Monitor assign prioritize and resolve tickets using ITSM tools such as ServiceNow Jira or similar platforms.
Adhere to SLA ticket quality standards documentation requirements and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
Ensure accurate time tracking ticket updates and resolution notes as per ITIL best practices.

System & Software Administration

Perform OS installation reinstallation upgrades patching and configuration for Windows desktops and laptops.
Install upgrade and support standard enterprise applications such as Microsoft Office Acrobat Reader mail clients and collaboration tools.
Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
Configure user profiles email accounts and basic system policies as required.

Network & Connectivity Support

Troubleshoot LAN Wi-Fi VPN and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations related to infrastructure issues.

Asset Inventory & Lifecycle Management

Manage IT assets throughout their lifecycle including procurement allocation tracking recovery and disposal.
Maintain accurate asset records using CMDB and asset management tools such as ServiceNow Insight HPAM etc.
Handle IT inventory management ensuring adequate stock levels for laptops desktops accessories and spares.
Support e-waste management and e-recycling activities in compliance with company policies.

User Lifecycle Management

Execute IT onboarding and offboarding activities including system setup access provisioning asset handover and recovery.
Ensure data security and compliance during employee exits by following standard IT procedures.

Compliance Documentation & Continuous Improvement

Follow IT policies security standards and compliance requirements.
Create and update technical documentation SOPs and knowledge base articles.
Proactively identify opportunities to improve processes automation and service delivery.
Collaborate with cross-functional IT teams for projects upgrades and rollouts.

Qualifications :

Required Skills & Competencies

Strong knowledge of Windows OS installation configuration troubleshooting and support.
Hands-on experience with desktop/laptop hardware and software troubleshooting.
Experience with printer configuration email setup Wi-Fi and LAN connectivity issues.
Familiarity with ITSM tools (ServiceNow Jira etc.) and CMDB-based asset management.
Working knowledge of ITIL processes: Incident Request Problem and Change Management.
Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management.
Strong analytical troubleshooting and independent problem-solving skills.

Certifications (Preferred)

MCSE MCITP MCTS or equivalent certifications are an added advantage.

Experience & Education

Experience: 3 years of experience as a System Administrator Helpdesk Administrator or equivalent role.
Education: Bachelors Degree in an IT-related discipline or equivalent.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Computer Science
Active Directory
Computer information Technology
PowerShell
OS
Windows
Database
SCCM
Linux
SAN
Troubleshoot
Backup
Setup
Technical Support
UNIX

Apply Now

About Company

BETSOL

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click