Field Service Supervisor

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses gaskets and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information please visit

ABOUT THIS OPPORTUNITY

Role Profile

Position:Field Service Supervisor

Job Location: Louisville KY (Branham)

Job Type:Full-Time

Status:Non-Exempt

Summary of the Role

The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue growth and addition the Field Service Supervisorestablishesand maintains effective relationships with their staff customer contactscarriersand other to Regional Field Service Manager.

Responsibilities

• Mustmaintain100% commitment to safety policies and procedures

• Supervise staff including training setting expectations and dailyobjectiveswhile holding team members accountable including progressive discipline

• Plan organize direct manage and evaluate all field service activities

• Ensure all teams are following all safety requirements including being up to date on all safety trainings site specific training courses and annual refreshers of MSHA

• Good understanding of overall Quality process anddocumentation

• Communicate general and quality-related concerns to management/End User

• Provide onsite customer service and directlyinterface withthe customer by scoping job requests and following up after the job is complete to ensure customer satisfaction

• Leadsfield service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice

• Perform hose testing as needed

• Understands tools and machinery applicable to the job

• Cross trains in our other departments (Hose fabrication and testing instrumentation testing valve automation general warehousing)

• Makes recommendations to management with respect to product and process improvement

• Perform other duties as trained and qualified for

Skills and Abilities

• Ability to work overtime hours and weekend work whenrequired

• Ability to travel to out-of-town jobs

• Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner

• Must have excellent communication skills both oral and written

• Basic mechanical skills including the use of hand tools.

• Basic computer skillsincludinginternetand email.

• Must be able to apply OSHA standards applicable and MSHA standards as applicable

Minimum Qualifications

• Be at least 21 years of age

• At least 3 years of experience working with conveyors and conveyor components

• Mechanically inclined;demonstratesand applies knowledge to maintenance and repair of belting and associated machinery

• Have a valid drivers license and a clean driving record

• Have a high school diploma/GED

• Reliable transportation isa must

• Be able to work independently

• Ability to safely drive a Company truck

• Ability to work nights and weekends asrequired

• Ability to work overtime asrequired

• Basic math skills

• Properly measurewith a tape measure

• Ability to travel onregularbasis

• Background checks drug screening anda physicalmay berequired(by Company Customer or DOT requirements in working on-site and operating equipment asrequiredorpermittedby law)

• Must be able to successfully pass a DOT physical exam or have a current DOT medical card

Preferred Qualifications

• 1-2 years of supervisory experience in a field service role preferred

Physical Requirements and Work Environment

This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions including heat cold snow rain and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

• Ability to pull push grasp bend lift and carry up to 50lbs independently on a repeated items may be moved with teamassistanceor mechanical aid.

• Ability to move freely throughout the job site including on occasional uneven surfaces for extended periods of time.

• Ability to work in a stationary position for extended periods of time.

• Ability to work at varying work-surface levels and machine operation heights.

• Ability to move above or below workstations or retrieve items from various heights.

• Ability to ascend and descend ladders or stairs asrequired.

• Ability to distinguish colors.

• Ability tocomprehendand follow instructions and safety procedures.

• Ability to read write and communicate in English

• Ability tocomprehenddocuments such as safety rulesoperatingand maintenance instructions inventory sheets and procedure manuals.

• Ability to count and measure accurately.

• Ability toproperly and safely use mechanical equipment and tools.

• Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.

• Ability to inspect products for wear damage and leaks.

• Ability to respond to safety signals alarms and verbal instructions.

• Ability to wear required personal protective equipment (PPE) such as gloves safety glasses steel-toed footwear hearing protection or hard hats depending on task or site conditions.

Total Rewards

• Competitive compensation plan with a bonus potential

• Health Benefits: medical dental vision short term and long-term disability available 1st of month following the date of hire

• 401k with company match

• Paid vacation holidays and sick time

Equal Opportunity Employer

It is our policy to employ qualifiedpersonswithout regard for veteran or disability status.

Individuals are considered for employment promotion or training solely on their ability to perform the essential functions of the position.

Qualified Candidates Only. Although we appreciate your interest only those selected for an interview will be contacted.

We will be accepting applications for this role through 12/24/2024.