In-Room Dining Executive (F&B)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The In-Room Dining Executive is responsible for providing prompt and professional F&B service to Hotels guests and assisting the management of all aspects of the In-Room Dining & Executive Club Lounge functions in accordance with operation standards. Assist to implement and maintains a service and management philosophy which serves as a guide to respective staff.
Outlet Operations
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Take and record in-house VIP Anniversary and special occasion guests in accordance to departmental standards. Confirm amenities with Chef & Guest services team on a daily basis and record to post accordingly.
- Take food and beverage orders via Hotsos according to guests requirements and preferences.
- Deliver food & beverage services in accordance to departmental standards and procedures.
- Ensure that all food & beverage are serve according to LQA service standard.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
- Remember individual guests names and their preferences to extend a personalized service.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Collect food and beverage supply requisition ensure that the stock collected is as per requisition
- Handle guests complaints and comments tactfully and efficiently. Report any complaints incidents or other irregularities to management
Qualifications :
- Nitec in relevant field
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information :
- Good communication skills and ability to engage guests in conversations
- Service oriented with an excellent eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Arabic Speaking
- Fund Management
- ERP
- Airlines
- Corrosion
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
