The Spa Assistant Manager oversees the complete operations of the Spa Wellness Center Fitness & Recreational facilities. The role ensures an elevated guest experience drives revenue growth maintains operational standards and leads a team of therapists trainers and Spa staff. The assistant manager is responsible for enhancing lifestyle fitness and longevity offerings aligned with Swissotel brand standards.
Key Responsibilities:
1. Spa & Wellness Operations
- Manage daily operations of Spa Wellness facilities and GYM areas.
- Ensure smooth scheduling guest flow booking accuracy and service consistency.
- Maintain hygiene equipment quality safety and ambience across all wellness spaces.
- Oversee treatment protocols products linen management and inventory control.
2. Wellness & Longevity Programs
- Develop bespoke longevity-focused programs (stress management sleep immunity nutrition etc.).
- Introduces new healing modalities alternative therapies & holistic wellbeing programs.
- Collaborate with wellness specialists yoga meditation physiotherapy breath-work Ayurveda.
- Monitor guest outcomes and continuously enhance treatment menus & rituals.
3. Fitness & Recreation Management
- Supervises Gym Training Studio Pool Group Class Rooms and Outdoor Recreation areas if needed.
- Plan and schedule group fitness sessions personal training aqua workouts sports activities.
- Ensure implementation of safety rules lifeguard and pool supervision protocols.
- Promote recreational activities for resident guests and members.
4. Guest & Member Experience
- Ensure warm bespoke and anticipatory service for all guest touchpoints.
- Handle guest concerns with empathy and swift resolution.
- Drive membership programs retention strategies and loyalty experiences.
- Personalize journeys for long-stay guests spa retreats & VIP guests.
5. Financial Management
- Prepare and monitor department budget targets and monthly revenue forecast.
- Enhance treatment sales fitness packages retail and membership revenue.
- Track KPIs: Occupancy% Average Treatment Rate Retail Conversion Member Retention.
- Control expenses manpower costs and procurement.
6. Sales & Business Growth
- Build marketing partnerships with health brands yoga schools wellness influencers.
- Curate seasonal promotions festive wellness events and rejuvenation packages.
- Collaborate with hotel marketing for social media campaigns and brand visibility.
- Drive corporate tie-ups fitness memberships and long-term wellness programs.
7. People Leadership
- Hire train and mentor therapists fitness trainers service team and recreation staff.
- Conduct regular skill-up sessions grooming treatment standards training.
- Build a culture of mindfulness warmth discipline and professional grooming.
8. Standards Safety & Compliance
- Uphold Swissotel service and wellness standards at every interaction.
- Ensure statutory compliance for spa pool fitness equipment & water quality.
- Lead emergency readiness: CPR first-aid pool rescue fire & evacuation protocols.
ortlist
Qualifications :
- Minimum 23 years in luxury spa/wellness management (hotel experience preferred).
- Knowledge of spa therapies wellness sciences fitness & recreational operations.
- Leadership capability with team motivation coaching and training experience.
- Strong commercial mindset with ability to drive revenue and manage P&L.
- Excellent interpersonal skills and guest-relationship management approach.
- Ability to work flexible schedules peak seasons weekends & holidays.
- Fluency in English and Russian languages.
To apply
Remote Work :
No
Employment Type :
Full-time
The Spa Assistant Manager oversees the complete operations of the Spa Wellness Center Fitness & Recreational facilities. The role ensures an elevated guest experience drives revenue growth maintains operational standards and leads a team of therapists trainers and Spa staff. The assistant manager is...
The Spa Assistant Manager oversees the complete operations of the Spa Wellness Center Fitness & Recreational facilities. The role ensures an elevated guest experience drives revenue growth maintains operational standards and leads a team of therapists trainers and Spa staff. The assistant manager is responsible for enhancing lifestyle fitness and longevity offerings aligned with Swissotel brand standards.
Key Responsibilities:
1. Spa & Wellness Operations
- Manage daily operations of Spa Wellness facilities and GYM areas.
- Ensure smooth scheduling guest flow booking accuracy and service consistency.
- Maintain hygiene equipment quality safety and ambience across all wellness spaces.
- Oversee treatment protocols products linen management and inventory control.
2. Wellness & Longevity Programs
- Develop bespoke longevity-focused programs (stress management sleep immunity nutrition etc.).
- Introduces new healing modalities alternative therapies & holistic wellbeing programs.
- Collaborate with wellness specialists yoga meditation physiotherapy breath-work Ayurveda.
- Monitor guest outcomes and continuously enhance treatment menus & rituals.
3. Fitness & Recreation Management
- Supervises Gym Training Studio Pool Group Class Rooms and Outdoor Recreation areas if needed.
- Plan and schedule group fitness sessions personal training aqua workouts sports activities.
- Ensure implementation of safety rules lifeguard and pool supervision protocols.
- Promote recreational activities for resident guests and members.
4. Guest & Member Experience
- Ensure warm bespoke and anticipatory service for all guest touchpoints.
- Handle guest concerns with empathy and swift resolution.
- Drive membership programs retention strategies and loyalty experiences.
- Personalize journeys for long-stay guests spa retreats & VIP guests.
5. Financial Management
- Prepare and monitor department budget targets and monthly revenue forecast.
- Enhance treatment sales fitness packages retail and membership revenue.
- Track KPIs: Occupancy% Average Treatment Rate Retail Conversion Member Retention.
- Control expenses manpower costs and procurement.
6. Sales & Business Growth
- Build marketing partnerships with health brands yoga schools wellness influencers.
- Curate seasonal promotions festive wellness events and rejuvenation packages.
- Collaborate with hotel marketing for social media campaigns and brand visibility.
- Drive corporate tie-ups fitness memberships and long-term wellness programs.
7. People Leadership
- Hire train and mentor therapists fitness trainers service team and recreation staff.
- Conduct regular skill-up sessions grooming treatment standards training.
- Build a culture of mindfulness warmth discipline and professional grooming.
8. Standards Safety & Compliance
- Uphold Swissotel service and wellness standards at every interaction.
- Ensure statutory compliance for spa pool fitness equipment & water quality.
- Lead emergency readiness: CPR first-aid pool rescue fire & evacuation protocols.
ortlist
Qualifications :
- Minimum 23 years in luxury spa/wellness management (hotel experience preferred).
- Knowledge of spa therapies wellness sciences fitness & recreational operations.
- Leadership capability with team motivation coaching and training experience.
- Strong commercial mindset with ability to drive revenue and manage P&L.
- Excellent interpersonal skills and guest-relationship management approach.
- Ability to work flexible schedules peak seasons weekends & holidays.
- Fluency in English and Russian languages.
To apply
Remote Work :
No
Employment Type :
Full-time
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