Manager of Inpatient Attendants

Full Time Salaried position schedule may vary depending on the needs of the department.

THE POSITION:

The Inpatient Services Manager for Attendants will work on the floor training the Inpatient attendants and administrative assistants as well as provide leadership mentorship and management for the Inpatient attendants and assistants. The Inpatient Service Manager will also provide oversight on the inpatient volunteers.

Some of the duties include:

• Ensure that attendant and administrative assistant job descriptions are reviewed and updated as necessary on a yearly basis along with a task progression chart.
• Ensure that all attendants are familiar with their job description and understand job responsibilities for each attendant level.
• Ensure that all administrative assistants are familiar with their job description and understand job responsibilities.
• Work closely with the inpatient trainers and hospital managers to identify when an attendant is ready to advance to training for an assistant level position within the hospital.
• Mentor each attendant and administrative assistant and help them to identify next career steps within the hospital so they remain motivated and engaged in the work of the organization after they have mastered the attendant role.
• Provide oversight and direction to Inpatient Service attendant team members. Maintain high visibility and availability; able to redirect workflow to keep department functioning efficiently. Demonstrate fairness and consistency when performing supervisory responsibilities.
• Provide oversight to the inpatient administrative assistants to ensure all patient charges are accurate and timely.
• Ensure that the daily census is completed and checked against the Signature visit list so that the visit list accurately reflects the inpatients and their cage assignments.
• Train schedule and assign volunteers for the inpatient service (e.g. Laundry cage cleaning walking patients etc.)
• Monitor service daily to maximize efficiency of the attendants and the technicians they support and to improve processes and redirect assistance to other areas as needed.
• Interact with veterinary staff hospital staff support staff volunteers and clients relative to inpatient aspects of veterinary service.
• Demonstrate and model a high level of customer service: respond to client questions complaints and compliments with a non-judgmental and compassionate attitude. Ensure that staff is respectful of clients and their pets.
• Proactively address veterinarian/staff issues and concerns. Follow department guidelines for assessing and managing simple and complex problems and/or complaints. Model appropriate conduct behavior and direction to staff members developing their ability to recognize and handle veterinarian/staff concerns appropriately.
• Work collaboratively with other hospital departments and the veterinary staff ensuring that hospital policies and procedures are followed.
• Managerial responsibilities include but are not limited to: Recruitment and retention of Inpatient attendant team members performance management staff scheduling payroll and employee relations. Work collaboratively with HR Generalist to manage employees and compliance with policies and procedures. Familiar with and regularly reference the MSPCA

COMPENSATION:

Annual salary starting at $80-$90k

Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

WHO WE ARE:

The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

APPLICANT REQUIREMENTS:

We are looking for applicants with at least five years of experience working in a supervisory position. As this position requires excellent verbal and written communication skills we require applicants to include a cover letter showcasing your writing skills.

OUR BENEFITS:

Our compensation package includes health dental and life insurance 403(b) retirement plan tuition reimbursement paid holidays sick and vacation time employee discounts for pet health care and free on-site parking.

If you are interested in working for an organization where your work is an important part of a respected and caring non-profit this may be the career change you are looking for.

Required Experience:

Manager