Deputy Chief Information Officer

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Deputy Chief Information Officer (Deputy CIO) leads the core Technology functions of Enterprise Applications Information Management Infrastructure & Operations Enterprise Client Services and Technology Project & Change Management. The Deputy CIO is responsible for evolving and leveraging best practices for the delivery of technical systems at the MBTA to meet operational and rider needs. The Deputy CIO works with technology team leads to ensure that technology portfolios are managed appropriately emerging technologies and ways of working are leveraged and implemented costs are controlled risk is mitigated and business value is maximized. The Deputy CIO also works with the business customers and technology leads to ensure that new initiatives are assessed planned and resourced effectively. The Deputy CIO participates in the MBTA project approval and oversight processes to ensure adherence to enterprise standards and architecture requirements thereby helping to create a more effective and efficient Technology environment in support of the MBTA.

• Work with the CIO CDO CISO and OCAO leads to develop the technology strategy and roadmap enterprise standards practices and roadmap for infrastructure architecture data management information security and guidelines for all MBTA departments. Determines the operating model for information and technology to foster business-oriented and digital-ready culture mindsets and practices.
• Ensure information and technology capabilities are delivered reliably sustainably cost effectively and securely. Ensure the IT contributions are delivered with agility based on changing business objectives goals and strategies.
• Lead the development of an application and infrastructure roadmap that enables the success of IT strategic initiatives and aligns with the goals and strategy of the business areas.
• Maintain currency on new technologies and platforms. Provide direction on what emerging technologies should be assimilated integrated and introduced within the enterprise to ensure IT capabilities respond to the needs of the enterprises digital business strategy and integrate modern ways of working to how technology and infrastructure is managed and delivered.
• Develop and maintain an IT workforce with the appropriate mix of business knowledge technical skills and competencies. Balance the need for growing the agility required to achieve digital business objectives with ensuring the core IT functions are reliable stable and efficient.
• Partner with the Chief Information Security Officer to ensure the safety and security of the MBTAs technical environments.
• Partner with the Chief Digital Officer on the formalization and execution of a digital workplace strategy that enables the development of digital dexterity in the workforce. Ensure employees have the tools and work environment to be more engaged productive and effective.
• Participate with the Chief Digital Officer and MBTAs senior leadership team to drive culture change in support of digital business transformation.
• Serve on IT Governance Committee leading enterprise planning and IT policymaking working groups. Drive the development of enterprise technology standards internal IT processes and performance metrics to ensure IT delivers value to the enterprise. Manage risks through the effective design delivery and management of IT capabilities for the enterprise.
• Share fiduciary responsibility for Information Technology at the MBTA. Working with the Manager of IT Administration and OCIO senior staff participate in the annual development of both Operating and Capital budgets for Information Technology and Information Security. Assist with the management of fiscal affairs of the Office of the CIO throughout the year.
• Develop consistent standardized development processes and ensure they are consistently applied and updated on a regular basis.
• Engage with business stakeholders to align and prioritize current and future IT initiatives.
• Provide technology leadership to business leaders in order to provide IT solutions for their agencies that balance needs to meet their unique business.
• Provide leadership for standardization and/or federation of technology and approaches that ensure the technology is delivered in the most effective and optimal way for the MBTA.
• Encourage a strong customer service mind-set throughout all IT teams and be a champion for thought leadership and innovation.
• Manage the day-to-day operations of application development and support.
• Establish and maintain relationships with key business stakeholders.
• Create strategies for risk mitigation and contingency planning.
• Manage and negotiate project scope changes.
• Ensure that projects are conducted in compliance with all ITD standards policies and guidelines.
• Effectively communicate project related information to team members IT management and customers throughout the project life cycle.
• Coach mentor motivate and supervise team members.
• Support the business customers and the application teams to establish priorities and schedule resources to meet needs of the business.
• Make recommendations on technologies that will increase cost effectiveness and systems flexibility.
• Participate in audit compliance efforts within the organization.
• Participate in organizational budgeting and forecasting activities.
• Ensure that employees understand and follow applicable policies and procedures.
• Manage personnel activities of staff such as KPI supervision and professional development.
• Represent the department on cross-organizational committees as needed.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules regulations collective bargaining agreements (if applicable) and policies of the Authority including the EEO Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies; and perform related duties and projects as assigned.
• Respond to each inquiry whether from a customer vendor or co-worker in a courteous and professional manner consistent with the Authoritys Driven by Customer Service quality standard.
• Work any and all shifts as assigned or directed; respond to emergencies twenty-four (24) hours per day seven (7) days per week.
• Perform all other duties and projects that may be assigned.

Supervision

• Manages approximately 100 employees and contractor resources through levels of management in the existing Enterprise Applications and Infrastructure & Operations departments within the Information Technology department.

• Bachelors Degree from an accredited institution in Business Computer Science or related field.
• Ten (10) years of direct work experience in an Information Technology management capacity.
• Seven (7) years manager and/or director level management experience in information technology.
• Three (3) years of experience with transportation applications and services.
• Demonstrated skills and experience at leading and directing cross functional teams.
• Demonstrated track record of success at delivering IT projects on time within budget and with high quality.
• Demonstrated knowledge of various application development technologies and platforms.
• Demonstrated knowledge of application architecture and design best practices.
• Demonstrated knowledge of formal software development life cycle methodologies.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An Associates Degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A Masters Degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one (1) year of experience.

Preferred Experience and Required Skills

• Knowledge and application of industry standard project management and application delivery principles using various systems development life cycles
• Strong familiarity with project management software and MS Office
• Demonstrated experience in team building providing leadership and personnel management
• Ability to define manage and exceed business customer expectations
• Can operate at the macro level driving large teams with multiple stakeholders but also has the ability to individually contribute to work products when required

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.