Global Head of Technical Deployments

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Applications are considered on a rolling basis
Multiple locations
On-site

Job Description

Role Overview:
Were looking for a seasoned leader to own and scale our global Technical deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated high-impact solutions for our customers. You will define best practices build playbooks and ensure our deployment processes scale as Planhat grows.

Key Responsibilities:

Manage grow and coach a global team of Technical Deployment Specialists
Design and evolve the end-to-end deployment lifecycle from discovery and scoping to integration configuration and go-live
Build repeatable frameworks: playbooks templates and scalable processes to drive quality and speed
Partner cross-functionally with CS Sales & Product to align customer deployment strategy with business goals
Act as a technical architect in complex deployments: integrate with customer data systems build automations and ensure robust data flows
Lead process improvements to reduce deployment time optimize resource utilization and boost customer satisfaction
Track and report on deployment metrics: team capacity utilization customer outcomes deployment velocity
Be a hands-on leader: resolve escalations train TDS team and participate in high-risk go-lives

Required Experience:

Director

Applications are considered on a rolling basis Multiple locationsOn-siteJob DescriptionRole Overview:Were looking for a seasoned leader to own and scale our global Technical deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deli...