Enterprise Customer Director, Americas

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Applications are considered on a rolling basis
Multiple locations
On-site

Job Description

Role Overview:
Were seeking a commercial leader to run our Enterprise Customer Management team across the this role you will own adoption retention expansion and health metrics for our largest customers. You will lead a team build strategic plans and get scrappy diving into the details when needed to drive meaningful impact.

Key Responsibilities:

Lead and grow a senior and high-performing Enterprise Customer Management team (Customer Managers & Technical Deployment Leads) supporting our top-tier accounts
Own and fully execute renewals expansion and customer health goals for strategic enterprise clients.
Develop and execute enterprise customer strategies tailored to large and complex accounts
Build and nurture executive-level relationships (C-level VP) with customers ensuring Planhat aligns with their business outcomes
Lead QBRs success plans and executive business reviews to demonstrate value
Collaborate with Sales Product Professional Services and Support to ensure a seamless customer journey
Get tactical: step in on critical accounts resolve escalations and mentor your team on execution
Use data to drive decision-making: monitor health metrics adoption patterns and risk then take proactive action
Contribute to global CS strategy sharing learnings and scaling best practices

Required Experience:

Director

Applications are considered on a rolling basis Multiple locationsOn-siteJob DescriptionRole Overview:Were seeking a commercial leader to run our Enterprise Customer Management team across the this role you will own adoption retention expansion and health metrics for o...