Diary Manager Business Support to the Office for the PSC

This vacancy is open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners rules.

We are currently looking for aDiary Manager / Business Support Assistantin the independent Office of the Patient Safety Commissioner which is hosted by the MHRA

This is a full-time opportunity on a fixed term contract until 30^th September 2028. The role will be based in 10 South Colonnade Canary Wharf London E14 4PU. The role will be based in 10 South Colonnade Canary Wharf London E14 4PU and some office attendance will be required in this office and in other locations set by the Commissioner. Please be aware that this role can only be worked in the UK and not overseas.

Who are we

The Office of the Patient Safety Commissioner (OPSC) is an independent Statutory Office hosted by the Medicines and Healthcare products Regulatory Agency (MHRA). The Patient Safety Commissioner is accountable to Parliament and appointed by the Secretary of State for Health and Social Care.

The Independent Medicines and Medical Devices Safety Review First Do No Harm published in July 2020 by Baroness Cumberlege recommended the establishment of a Patient Safety Commissioner to champion the patient voice and support and encourage the efforts of the healthcare system to improve patient safety around the use of medicines and medical the Office of the Patient Safety Commissioner (OPSC) we are proud of our purpose to listen to patients amplify their voices and drive the system towards the safe use of medicines and medical devices.

Whats the role

The Office of the Patient Safety Commissioner is looking for a motivated and highly organised Diary Manager/Business Support Assistant to take up this exciting role supporting the independent Patient Safety Commissioner. This role is essential in ensuring the smooth running of the Commissioners Office and in particular to provide effective and efficient management of the Commissioners busy diary.

Key responsibilities:

• Working closely with the Patient Safety Commissioner with responsibility for managing her diary.

• Demonstrating good attention to detail to coordinate appointments meetings events and travel arrangements to optimise the Commissioners schedule and commitments. They will need to be able to look ahead and anticipate any potential conflicts or competing priorities and take the initiative to act to resolve or minimise disruption.

• Ensuring the Patient Safety Commissioner has all the relevant papers and briefing they need for their meetings.

• Supporting the Commissioners liaison work with senior leaders across government and healthcare organisations and with patients and patient groups - requiring a person with confident communication skills.

Who are we looking for

Oursuccessful candidatewill demonstrate the following.

• Managing a Quality Service - Ability to provide a high-quality administrative and diary management service demonstrating strong attention to detail.

• Making Effective Decisions - Ability to support a senior manager using tact and discretion particularly in respect of sensitive issues and work.

• Experience - Experience of communicating clearly professionally and effectively with a range of stakeholders including those at a senior level.

• Experience - Experience of organising a busy and varied workload and responding at pace and with agility to new priorities and demands.

• Technical - Proficient in the use of Microsoft Outlook tools (including meeting creation calendar management inbox management Excel).

Person Specification:

Method of assessment:AApplication TTest IInterview PPresentation

Behaviour Criteria:

• Managing a Quality Service (A I)

• Making Effective Decisions (A I)

• Delivering at Pace (A I)

• Seeing the Bigger Picture (A I)

Experience Criteria:

• Experience of effective diary management to support a senior manager. (A I)

• Experience of communicating clearly professionally and effectively with a range of stakeholders including those at a senior level. (A I)

• Experience of organising a busy and varied workload and responding at pace and with agility to new priorities and demands. (A I)

Technical Criteria:

• Proficient in the use of Microsoft Outlook tools (including meeting creation calendar management inbox management Excel). (A)

Strengths Criteria

• Problem Solver (I)

• Organiser (I)

• Efficient (I)

If you would like to find out more about this fantastic opportunity please read our Job Description and Person Specification!

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The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.

• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria of Managing a Quality Service.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidancefor more information on appropriate and inappropriate use.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:7^th January 2026

Shortlisting date: from 8^th January 2026

Interview date:28^th January 2026

If you need assistance applying for this role or have any other questionsplease contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations and in some circumstances routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens

• Maintenance roles particularly those required to work in laboratory settings

• Roles that involve visiting other establishments where vaccination is required

• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact Florentina Oyelami Head of Talent Acquisition.

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1Horse Guards Road

London

SW1A 2HQ