Senior AI Delivery Engineer

As a Senior AI Software Engineer at John Hancock / Manulife you will drive innovation by designing scalable AI solutions influencing technical direction and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform Salesforce Agentforce and any other low code pro code AI platforms.

Position Responsibilities:

• Lead the translation of complex business requirements into technical specifications and system designs.

• Collaborate with cross-functional teams to identify and implement high-impact AI solutions.

• Architect and develop full-stack AI solutions ensuring scalability and maintainability.

• Design and build advanced user interfaces APIs and backend logic for AI systems.

• Apply advanced coding practices design patterns and automation strategies.

• Conduct technical spikes and feasibility studies to mitigate risks in AI adoption.

• Optimize AI models and algorithms for performance accuracy and ethical compliance.

• Create and maintain comprehensive documentation including deployment and support guides.

• Ensure seamless integration with enterprise platforms and data ecosystems.

• Champion responsible AI principles including fairness transparency and governance.

• Monitor and continuously improve deployed AI agents and systems.

• Mentor junior engineers and contribute to team capability building.

• Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business.

• Decision Authority: Provides professional advice takes a lead role of process or program execution. May lead medium to large size projects or work streams with moderate resource requirements risk and/or complexity with multiple teams representing different interests

Required Qualifications:

• 9 years of experience in software development or automation with 2 years in AI or low-code platforms.

• Bachelors degree in computer science Engineering or related field.

• Proven experience with Microsoft Power Platform Copilot and API-based integrations (e.g SharePoint M365 Azure ServiceNow Salesforce WD etc).

• Experience with Azure AI services or equivalent AI services Power BI and Dataverse is a plus

• Strong understanding of agentic AI prompt engineering and workflow orchestration.

• Proven ability to influence technical strategy and deliver scalable ethical enterprise-grade AI solutions.

• Familiarity with agentic AI concepts including autonomous agents memory and goal-driven behavior.

• Demonstrates strategic adaptability to evolving technologies and ethical AI design principles.

Preferred Qualifications:

• Experience with OpenAI APIs Microsoft Power Platform (Power Apps Power Automate AI Builder) Copilot studio

• Knowledge of MLOps AI governance and ethical AI frameworks.

• Ability to lead agile teams and manage cross-functional collaboration.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

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