Processing Manager

Description

Position Summary:

Responsible for managing loan processing team by managing day-to-day operations and providing guidance and leadership to loan processing staff. Ensures the team meets organizational standards by monitoring quality and timeliness and implements changes to increase efficiency as necessary.

Responsibilities:

• Responsible for pipeline management including quality and compliance oversight. Ensures all processes follow organizational standards and maintains all SLAs.
• Reviews daily reporting to monitor production and key attributes and metrics. Monitors quality and timeliness of processing workflow.
• Conducts weekly pipeline reviews with each Processor --discussing status outstanding items focusing on lock expiration purchase contingency and closing dates and key customer contact milestones.
• Meets with team once per week to discuss key agenda items and leads team huddles as needed. Holds staff accountable to service and performance SLAs.
• Provides coaching and feedback to improve the flow cycle time product knowledge/condition requirements and problem-resolution.
• Identifies opportunities to continue to meet and exceed monthly individual goals. Implements process changes and assists in training new hires.
• Assists Sales Team and Sales Managers on escalated files. Assists in problem-resolution and interacts with the customer as needed. Works with management and peers to provide a timely resolution to all parties.
• Engages network of partners and peers to resolve problems (Sales UW Closing Settlement Quality etc.)
• Mentors Team Lead to work together to manage daily responsibilities foster a teamwork environment collaborate on initiatives daily support and partnership with Sales.
• Supports leadership within the organization on all matters related to loan processing.
• Maintains timely closings by setting clear expectations efficiently directing team and identifying areas for process improvements.
• Keeps current on new product offerings and educates team when applicable.
• Performs other duties and projects as assigned.

Requirements:

• Bachelors Degree preferred and a minimum of six (6 ) years experience in loan processing.
• Minimum two (2) years of management experience preferred.
• Experience and knowledge of all product types required.
• Automated Underwriting Systems experience required.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier faster and less stressful to purchase or refinance a home. Today as the nations second largest non-bank retail mortgage lender loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this roles is between $62000 and $70000. Your base pay will depend on multiple individualized factors including your job-related knowledge/skills qualifications experience and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.