Customer Support
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Job Location:
Coimbatore - India
Yearly Salary:
₹ 250000 - 450000
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product EdisonOS is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore we are committed to driving success in the software development industry.
Job Overview
We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative you will be the first point of contact for our clients ensuring they receive exceptional service and support for our products.
Qualifications and Skills
- Excellent verbal and written communication skills adaptable to different customer situations.
- Active Listening (Mandatory skill) to effectively understand customer needs and issues.
- Strong problem-solving skills with the ability to think quickly and provide appropriate solutions.
- Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
- Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
- Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
- A detail-oriented mindset ensuring accuracy in logging and resolving customer issues.
- An empathetic approach to customer service understanding the importance of building positive relationships.
Roles and Responsibilities
- Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
- Identify and assess customers needs to achieve satisfaction providing timely and accurate information.
- Handle customer complaints by providing appropriate solutions and alternatives promptly.
- Follow up with customers to ensure their technical issues are fully resolved.
- Maintain detailed records of customer interactions and process customer accounts using support system tools.
- Collaborate with internal teams to share insights and ensure continuous product improvement.
- Stay updated with industry knowledge to provide the best possible service to customers.
- Ensure customer feedback is captured and reported to improve the overall customer experience.
Required Experience:
Junior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We are an Education Technology Company with a focus on building High Performance Software for Educators. We are currently building EdisonOS, a powerful Operating System for Knowledge Commerce.
