NG911 – Business Process Subject Matter Expert(SME) Brooklyn, NY (Local NY Candidates Only)

Kings County, NY - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: NG911 Business Process SME
Location: Brooklyn NY 11201
Duration: 11 Months (Contract)

Position Overview

Navitas Partners LLC is seeking an experienced NG9-1-1 Business Process Subject Matter Expert (SME) to support a large-scale Next Generation 9-1-1 (NG911) implementation initiative. This role provides strategic and hands-on expertise across NG911 business processes with a strong focus on Call Handling System (CHS) integration system implementation and testing.

The ideal candidate will bring deep experience in public safety telephony systems business process methodology and cross-agency collaboration in high-availability mission-critical environments.

Key Responsibilities

Provide expert guidance on all aspects of NG9-1-1 with emphasis on Call Handling System integration
Support business process methodology for system implementation validation and testing
Assist in the development of use cases workflows and call flows for all NG9-1-1 call types
Support definition validation and compliance of NG9-1-1 call handling requirements and standards
Collaborate with technical and operational stakeholders throughout design integration and testing phases
Analyze existing processes identify gaps or inefficiencies and recommend process improvements
Ensure alignment between business processes operational needs and technical system capabilities

Mandatory Skills & Experience

(Candidates must meet all mandatory requirements to be considered)

Minimum 12 years of hands-on experience at a senior level as an audio/telephony systems SME
Extensive experience with:
- Public Safety systems
- Quality Assurance
- Systems Design Development Integration and Testing
Strong understanding of industry regulations standards and operational challenges within public safety environments
Proven ability to communicate complex technical and process concepts clearly to diverse stakeholders
Strong analytical and problem-solving skills with a process-improvement mindset

Desirable Skills & Experience

Experience supporting NG9-1-1 or 9-1-1 modernization initiatives
Demonstrated commitment to staying current with industry trends emerging technologies and best practices
Strong collaboration skills across cross-functional and multi-disciplinary teams
High learning agility with the ability to quickly adopt new tools systems and methodologies
Relevant certifications in business process management or related areas such as:
- Six Sigma
- Lean
- BPMN
- Other recognized process improvement frameworks
Ability to leverage technology to optimize automate and enhance business processes

For more details reach at

About Navitas Partners LLC:It is a certified WBENC and one of the fastest-growingTechnical / ITstaffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Job Title: NG911 Business Process SME Location: Brooklyn NY 11201 Duration: 11 Months (Contract)Position OverviewNavitas Partners LLC is seeking an experienced NG9-1-1 Business Process Subject Matter Expert (SME) to support a large-scale Next Generation 9-1-1 (NG911) implementation initiative. This...