Order Entry Service Representative

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Our Chestnut Ridge NY location is looking for an Order Entry Service Representative who is a self-motivated and detail-oriented individual. This role ensures the proper booking of orders within our international distribution channel along with ensuring legal compliance is followed in the areas of export administration and control within government rules and regulations including appropriate licensing for shipments for sales orders worldwide.

Essential Duties and Responsibilities

This person will work with both internal and external customers on the following tasks:

Responsibilities include:

• Entering orders into an ERP booking system
• Proofs all orders for accuracy & release by the end of each business day
• Print & e-mail sales order acknowledgments to customers and the appropriate sales engineer
• Resolving order discrepancies
• Prepares formal quotations & or proposals as requested by sales engineers & customers
• Enters and tracks quotations within the salesforce database
• Engaging in heavy customer contact via email
• Ensures all proper paperwork is filed in each order folder; ex: packing list invoice forwarder instruction etc.
• Ensure process and proper documentation completed to comply with our audit regulations
• Maintain excellent customer service to internal customers via email.
• Periodically update required spreadsheets.
• Checks multiple customer portals along with the customer support box for new purchase orders throughout the day
• Answers inbound calls on published sales phone line and assist or route customers to the appropriate salesman or department
• Communicate and interface with other departments to expedite shipments and resolve customer issues.
• Resolve customer complaints and/or issues in a proactive and timely manner raising critical issues to management when necessary
• Review export documentation for accuracy and compliance
• Engage with carrier/forwarder for shipment scheduling and follow up
• Review customer and ensure we comply to US government rules and regulations; check against denied party list

Requirements:

• College degree or equivalent
• Similar work/business experience (customer service export compliance)
• Proficiency withe-mailalong with excellent Excel and Word skills
• Experience reading and understanding POs and contracts
• Basic understanding of accounting principles
• Be detail-oriented
• Ability to be flexible and work in a constantly changing and dynamic environment
• Ability to multi-task activities set priorities and achieve deadlines is key to successful performance
• Experience shipping to foreign countries
• Knowledge of INCO (International Trade) terms
• Knowledge ofexport license requirements andharmonized tariff codes

Not required but welcomed:

• Understanding of Letter of Credits Return Authorizations andISO requirements
• Knowledge of shipping terminology includingBOL and AWB.

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location education/training work experience key skills and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.