Cage Shift Supervisor Full Time (Harrah's Hoosier Park)

JOB SUMMARY:
Responsible for overseeing daily operations of the cage area.

DIRECTLY SUPERVISES: DR Cage Cashier Main Banker

KEY JOB FUNCTIONS:

• The Cage Supervisor will provide excellent internal and external guest service.
• Coordinates and supervises the controls and procedures of the Cage Cashiers; to include the securing of company funds and accountability of all monies and routing of paperwork.
• Responsible for scheduling of team members in the cage and ensuring coverage levels are adequate to provide excellent customer service.
• Resolves customer complaints regarding cage matters and works with other casino departments to facilitate resolution on team member issues.
• Responsible for enforcement of gaming regulations internal controls and company policies and procedures.
• Performs functions of main banker or cage cashier when needed

EDUCATIONS and/or EXPERIENCE:
Associates degree (A.S.) from two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience preferred.

QUALIFICATIONS:
The requirements listed below are representative of the knowledge skill and/or ability required. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

COMPETENCIES:
Must be computer literate. Ability to perform assigned duties in highly interruptive conditions and under constant pressure. Must be able to compute mathematical totals quickly and accurately.
Excellent oral and written communication skills. Excellent guest service skills. Ability to analyze Main Bank transactions. Ability to maintain accuracy of cash and supporting documentation. Ability to train Cashiers. Ability to use good judgment in intense situation.

SOCIAL SKILLS AND EXPERIENCE:
Must have an outgoing energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS:
Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.

REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co- workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

REASONING ABILITY:
Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co- workers. Responsible for promoting a positive influence in the community and participating in company- sponsored events. Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually high. Must be able to work in a smoking environment.

CERTIFICATES LICENSES REGISTRATIONS:
Must be able to obtain and maintain an Indiana Gaming Commission License.

ACCESS TO CONFIDENTIAL/PROPRIATARY INFORMATION:
Must regularly access patron personal data including credit information the player data base financial records and personnel/payroll records.

ACCESS TO GAMING FLOOR:
Requires access to general areas of the gaming facility and the cage count rooms and main bank areas.

DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).