Manager, Operations, ITOM
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose and Impact
The ServiceNow ITOM Manager will lead Cargills IT Operations Management (ITOM) function driving the design implementation and optimization of ServiceNow ITOM capabilities across the enterprise. This role is responsible for ensuring robust visibility automation and operational efficiency within Cargills IT ecosystem enabling proactive management of infrastructure and services. The manager will partner with technology and business teams to deliver solutions that enhance service reliability reduce risk and support global operational excellence.
Key Accountabilities
- STRATEGIC PLANNING: Leads implementing strategic plans of information technology infrastructure to support organizational goals ensuring scalability and efficiency.
- BUDGET MANAGEMENT: Coordinates the information technology infrastructure budget to ensure cost effective solutions and align expenditures with financial goals.
- VENDOR MANAGEMENT: Maintains relationships with vendors and service providers supports contract negotiation and maintains compliance with service level agreements.
- SYSTEM MONITORING & MAINTENANCE: Leads continuous monitoring and maintenance of information technology systems to guarantee optimal performance and availability.
- SECURITY & COMPLIANCE: Leads implementing security protocols to protect information technology infrastructure from threats and maintain compliance with relevant regulations.
- DISASTER RECOVERY & BUSINESS CONTINUITY: Leads developing and maintaining disaster recovery and business continuity plans to ensure data integrity and availability in case of emergencies.
- INNOVATION & IMPROVEMENT: Coordinates continuous improvement initiatives to improve information technology infrastructure capabilities incorporating new technologies and best in class industry standards.
- STAKEHOLDER MANAGEMENT: Coordinates engagement with key internal and external stakeholders understanding their needs and enabling effective communication to assure project alignment and success.
- TEAM MANAGEMENT: Manages team members to achieve the organizations goals by ensuring productivity communicating performance expectations creating goal alignment giving and seeking feedback providing coaching measuring progress and holding people accountable supporting employee development recognizing achievement and lessons learned and developing enabling conditions for talent to thrive in an inclusive team culture
Qualifications
- Minimum requirement of 7 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
- Led and managed a global team responsible for ServiceNow ITOM module.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
