Partner Operations Specialist

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role

As a Partner Operations Specialist youll be the operational engine behind Anthropics growing partner ecosystem. This is a hands-on role focused on executionyoull process deal registrations administer Market Development Fund programs and support Customer Acceleration initiatives ensuring transactions are accurate and partners get what they need to succeed. Youll work closely with our Partnerships team and cross-functional partners in Finance Legal and Sales Operations to deliver smooth program execution and excellent partner experiences.

This role is ideal if youre detail-oriented take pride in getting things right and find satisfaction in being someone the team can count on. Youll be in the details daily: processing requests maintaining systems resolving issues and ensuring both partners and internal teams have what they need.

Responsibilities:

• Process and manage deal registrations submitted by partners including reviewing for completeness routing through approval workflows updating Salesforce records and communicating status to stakeholders

• Administer Market Development Fund programs by validating requests tracking allocations processing proof-of-execution submissions coordinating reimbursements with Finance and responding to partner inquiries

• Support Customer Acceleration Fund programs including POC funding and API credit distribution by processing requests coordinating allocations with technical teams and monitoring credit consumption

• Process partner referral submissions and serve as a point of contact for partner operations inquiries escalating complex issues as needed

• Maintain partner data quality in Salesforce run standard reports prepare data for leadership reviews and support dashboard maintenance

• Document processes and standard operating procedures flag inefficiencies and support training for new team members

You may be a good fit if you:

• Have 2-4 years of experience in operations sales operations partner operations or a similar support function

• Are proficient in Salesforce (data entry reporting basic workflow navigation) and comfortable learning new systems quickly

• Have strong Excel or Google Sheets skills for data analysis and reporting

• Demonstrate consistent accuracy and attention to detail in fast-paced environments

• Communicate clearly and professionally and can explain processes in ways that are easy to understand

• Take ownership of your work and are proactive about asking questions when something isnt clear

Strong candidates may also have:

• Experience with partner or channel programs partner portals or incentive management systems

• Familiarity with managing SLAs and processing queues

• An interest in how partner operations enables broader business growth

• A desire to identify process improvements and contribute ideas not just execute tasks

Logistics

Education requirements: We require at least a Bachelors degree in a related field or equivalent experience.

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process