Front Desk Counselor-NV532806

Minimum Qualifications

Education: High school diploma or GED.

Experience: One year of related human services experience supporting adults with mental illness and/or substance use disorders.

Certifications/Licenses:

1. Ability to obtain and maintain Standard First Aid and CPR certification.
2. Valid NYS drivers license may be required depending on assignment.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite community residential program with 24/7 staffing coverage. This is a relief post.

Compensation: $19.8077 an hour

What we Offer: We provide competitive benefits including:

• Comprehensive Health Benefits: Medical (HSA) Dental and Vision plans 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation Personal Sick Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance Training and Career Development Tracks
• Additional Perks: Commuter Benefits recognition programs discount programs flexible spending plans voluntary benefits including pet insurance identity theft insurance legal plans and voluntary ancillary benefits.

About the role: This entry-level direct care role supports adults diagnosed with mental illness and substance use disorders in community residential settings. Staff provide 24/7 coverage ensuring safety support daily living assistance and a therapeutic environment. The position focuses on helping individuals build skills achieve personal goals and integrate successfully into the community while maintaining a safe and clean-living environment.

Primary Responsibilities:

• Conduct regular facility inspections to ensure safety cleanliness and security.
• Report serious incidents immediately and complete incident documentation per policy.
• Explain available services and programs; teach daily living skills socialization and conflict resolution.
• Follow emergency procedures and support the safety of residents staff and visitors.
• Assist individuals with hygiene grooming nutrition and daily living needs.
• Review and update staff communication logs each shift.
• Perform housekeeping tasks to maintain a safe and healing environment.
• Ensure food provided meets dietary requirements.
• Accompany individuals to medical appointments social agencies and community activities.
• Maintain regular attendance and work beyond scheduled hours when needed.
• Attend team meetings staff meetings and supervision.
• Complete required in-service training and staff development.
• Monitor medications and complete related documentation when assigned.
• Assist clinical staff with resident accountability and missing person procedures.
• Observe and document individuals behavior and responses to treatment.
• Lead skills development or activity groups when appropriate.
• Assist individuals with meal preparation laundry and light housekeeping.
• Perform other related duties as assigned.