Software Maintenance Engineer OpenShift
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Job :
Red Hat is seeking a strong Software Maintenance Engineer to join us in Pune India. Come join one of the fastest growing enterprise software and services companies and the leader of open source software. This opportunity is a tremendous chance to become part of a fast-paced leading edge company that is changing the way software is developed sold and supported.
Red Hats Global Support Services organization is dedicated to resolving the issues of our enterprise customers quickly and effectively. The Global Support Engineering Group provides high-level technical support and engineering services designed to maximize up-time and reduce IT costs.
Our Software Maintenance Engineer maintains close working relationships with our customer & assists our technical support engineers with the most complex and challenging issues.
What will you do
Provide technical support to Red Hat OpenShift enterprise customers
Work with Red Hat OpenShift enterprise customers across the globe on a 24x7 basis that requires one to work in different shifts.
Resolve complex customer problems within Red Hat OpenShift and related components.
Demonstrate proficiency in utilizing LLMs (e.g. Google Gemini) as relevant for tasks such as brainstorming solutions deep research summarizing technical documentation drafting communications summarizing complex technical information and enhancing problem-solving efficiency across the development lifecycle.
Explore and experiment with emerging AI technologies relevant to Open-source & OpenShift proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.
Identify regressions by bridging the gap between upstream development and customer-reported issues delivering permanent code corrections that eliminate recurring defects.
Use available tools to investigate and troubleshoot technical issues
Record customer interactions to include investigation troubleshooting & the resolution of issues
Work closely with Red Hats production support engineers technical account managers and development engineering
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Manage workload to ensure that all customer issues are timely handled and driven to resolution
Assist in the development of comprehensive and reusable self-service solutions for future incidents
What will you bring
Engineer or other directly related experience in an enterprise environment.
Linux operating system installation configuration upgrades and maintenance experience a plus
Strong troubleshooting skills
A solid understanding of hardware and computer architecture OpenShift Components Kubernetes.
Confident in Linux system network configuration and storage solutions/management
Familiarity in Cloud services (Azure GCP AWS etc)
Experience with Enterprise Management System (Large distributed systems)
Commitment to providing the best experience possible for Red Hat customers by adopting a customer first mindset.
Prompt Engineering for Support: Proven ability to craft structured iterative prompts to extract root-cause analysis from complex technical data.
Context Injection: Experience providing LLMs with relevant logs error traces and documentation snippets to generate accurate context-aware resolutions.
Validation & Fact-Checking: A disciplined approach to human-in-the-loop verificationvetting AI-generated code or solutions for hallucinations and security vulnerabilities before implementation.
BSc or higher in Computer Science or other technical discipline or equivalent work experience
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
IC
Key Skills
- Presentation Skills
- Hotel Experience
- HVAC
- Mechanical Knowledge
- CMMS
- Maintenance
- Painting
- ERP Systems
- Programmable Logic Controllers
- Power Tools
- Manufacturing
- Troubleshooting
About Company
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more
