Service Product Specialist – Digital Solutions (Power Grid OEMService)

Mount Pleasant, TX - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Location:

Mount Pleasant Pennsylvania United States of America

Job ID:

R0115524

Date Posted:

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

Job Description:

The Opportunity

This role is part of Hitachi Energys Service Business focused on Digital Solutions that support field services products components and systems across the power grid. You will partner with Operations Quality Engineering Supply Chain Marketing and Sales to deliver reliable solutions enhance customer experience and improve service excellence. Your work spans training internal teams and customers on new products guiding troubleshooting for field service engineers coordinating improvement projects and reviewing technical drawings to align scope and execution. Youll contribute across the product/service lifecyclefrom development and launch through maintenance and customer supportwhile occasionally representing the business at industry events. Expect periodic travel (about 1520%) to support project meetings conferences and customer visits.

How Youll Make an Impact

Provide advanced technical support to Operations and Engineering on service digital products and solutions.
Deliver training on new products and services to internal teams and customers.
Provide technical advice and troubleshooting for Field Service Engineers.
Manage and coordinate improvement initiatives across the Service Digital portfolio.
Build and maintain a deep understanding of the BU Service digital portfolio in partnership with Product Service Centers Marketing Sales and Operations.
Review technical drawings and documentation to clarify scope and align project needs.
Collaborate crossfunctionally to define training programs and sales initiatives that enhance customer experience.
Support the product/service lifecyclefrom development and launch to maintenance and customer supportand represent the digital service business at trade shows and industry events.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Bachelors degree in Electrical Engineering Computer Science or an ITrelated field.
Minimum of 5 years of experience in application engineering or service.
Skilled in Protection/Control relays IEDs SCADA Supervisory Systems equipment monitoring electrical
instrumentation process instrumentation process automation communication protocols and similar.
Excellent communication presentation and interpersonal skills; able to build solid relationships with customers and internal teams.
Selfmotivated resultsoriented and capable of working independently; willingness and ability to travel domestically up to 20%.

More About Us

Youll gain exposure to innovative grid technologies collaborate with experienced professionals across the industry and access learning platforms that support personal growth and career development.

Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Attractive health and retirement benefits
Paid leave and flexible work arrangements

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Required Experience:

Location:Mount Pleasant Pennsylvania United States of AmericaJob ID: R0115524Date Posted:Company Name:HITACHI ENERGY USA INCProfession (Job Category):Engineering & ScienceJob Schedule:Full timeRemote:NoJob Description:The OpportunityThis role is part of Hitachi Energys Service Business focused on Di...