Fleet Operations Manager

Company Overview

Reflex Robotics is building affordable wheeled humanoid robots designed for the reality of industry. Our robots are built to be tough low-cost and reliableengineered for mass production. We envision a future where intelligent robots handle the work humans hate: loading chicken nuggets into boxes at Costco lifting forty-pound bags of dog food at Petco and managing the mundane logistics of the modern world. Backed by Khosla Ventures we are currently running customer pilots with 3PLs and US manufacturing companies in 2025 preparing for scale-up of our fleet and deployments in 2026.

How Does It Work

• Industrial Pedigree: Our robots are designed and built entirely in-house by an engineering team that led development of the Stretch robot at Boston Dynamics and key production systems for Teslas Model S X and Y.

• The Teleop Edge: We have developed the worlds most advanced real-time teleoperation system. This allows remote operators (3k miles away) to control our robots at human-level speeds enabling us to ship robots with positive unit economics today.

• Proprietary Data Engine: By deploying early with human-in-the-loop we collect high-quality demonstrations at scale. This creates the data engine needed to train increasingly capable AI systems and build the largest robotics dataset in the world.

Key Company Beliefs

• High-quality proprietary robotics data is the next foundation for generational AI companies (like Tesla FSD and ChatGPT).

• Being nerd-sniped by maximizing an engineering metric is way less important than solving our customers biggest pain points.

• An insane work ethic is required for outsized successand youll be rewarded for it.

What Were Looking For

Were still a small teamwhich means high ownership high equity and the chance to shape the product from the ground up.

We are looking for a Killer to own the heartbeat of our field operations. This isnt a desk job. It is a high-ownership high-impact role that requires someone who thrives on the chaos of scaling a physical product. You are the bridge between our remote operators and our customer sites. If a robot is down you are the one responsible for getting it back into the workflow.

Key Responsibilities

• 1) Robot & Operator Management: You will lead daily workflow planning to ensure every robot in the fleet has a mission. Youll run new operators through our standardized training protocols and track performance metrics to ensure our human-in-the-loop system is operating at peak efficiency.

• 2) Test Facility Management: Manage the intake of customer equipment and pallets setting up physical workflows that mirror site environments. You are responsible for testing and measuring robot readiness against actual customer inventory to greenlight deployments.

• 3) Deployment Operations: You own the logistics and execution of customer onboarding. From detailed planning of robot delivery to site-mapping and final handoff you ensure that every customer pilot is a flawless success from Day 1.

• 4) Fleet Tracking & Reliability: You are the source of truth for how our robots are actually performing. You will track and report on fleet health software reliability and hardware MTBF.

Who You Are

• The Killer Mentality: You understand the stakes of our 2026 scale-up. You are willing to put in the work travel to customer sites (20%) and do whatever it takes to ensure the fleet never stops moving.

• Hardcore & Infectious Energy: You are a high-intensity individual who wants to raise the bar for everyone around you. You bring an infectious energy to the team that drives a faster bias for action and a culture of excellence.

• Metrics-Obsessed: You are here to level up our operations. You understand that better data and tracking lead to better high-level company decisions. You are obsessed with Uptime and believe that if a metric isnt being tracked it isnt being managed.

• Low Ego & Hands-On: No job is beneath you. Whether its picking up a wrench to fix a joint unboxing a heavy pallet or cleaning up a spill caused by a robot you are ready to get your hands dirty to unblock the mission.

• Self-Managed & Proactive: You dont need a task list to be effective. You are someone who sees what needs to happen develops a plan and proposes it to the team rather than waiting to be assigned every task. You are a self-motivated operator who takes full responsibility for the state of the fleet.

Youd be joining a company that already has a solid core businesswith working hardware delighted customers and profitable unit economics. Reflex is de-risked enough to see the hazy outlines of success but still small enough that theres enormous upside up for grabs.

Come Join Us

This is a rare opportunity to help build a flagship robotics company from the ground upand to do work that will truly matter reshaping what people believe is possible in robotics.

We love to see the things youve worked on. Have a portfolio or insane project youve worked on Share it. Were looking for people who push past the status quo are passionate at work and in their own timewere looking for people who want to win.

Required Experience:

Manager