Customer Success Manager

Customer Success & Onboarding Manager Customer Success Stockley Park Hybrid

Quality Compliance Systems (QCS) part ofRLDatix is on a mission to help raise the standard of careeverywhere.

Trusted by thousands of care providers across the UK our solutions empowerorganisationsto deliver safe high-quality care. Our platform combines compliance management care planning auditing and workforce training tools to ensure providers have the right information at the right timesupporting better outcomes for those who needcaremost.

Weresearching for aStockley Park-based Customer Success Managerto join our Customer Success & Onboarding team so that we can help social care providers adopt our platform quickly achieve measurable value and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey ensuring seamless implementation strong engagement and clear outcomes for customers delivering care across all social care settings.

HowYoullSpend Your Time

• Own andoptimisethe fullonboardingjourney from contract signature to go-live ensuring fast smooth and high-quality implementation.

• Build structured onboarding frameworks tailored todifferent typesand sizes of social careorganisations including self-serve documentation.

• Drive early adoption with success plans milestone tracking and measurable value metrics.

• Lead and grow a high-performing Customer Success and Onboarding teamsettingKPIs for adoption engagement and retention.

• Develop customer health scoring and scalable playbooks for success plans QBRs renewals and account management.

• Collaborate with Product Sales and Operations to champion thecustomervoice and influence roadmap priorities.

What Kind of ThingsWereMost Interested in You Having

• Proven leadership in Customer Success or Onboarding within anon-enterprise customer-focusedSaaS environment(ideally owner-operator customers).

• Deep experience driving product adoption and measurable customer value.

• Ability to build andoptimisecustomer-facing processes atscale.

• Excellent relationship-building skills with stakeholders at all levels.

• Data-drivenorganised and great atprioritising.

• Empathetic and customer-obsessed with a passion for improving outcomes in social care.

• Ability to commute to Stockley Park1-2days a week.

• Collaborative resilient andsolutions-focused.

By enabling flexibility in how we work andprioritisingemployee wellness we empower our team to do and be their best. Key benefits include private health and group accident insurance an Employee Assistance Program (EAP) for confidential support and Loyalty Awards for long-service employees.

RLDatixis an equal opportunity employer and our employment decisions are made without regard to racecolour religion age gender national origin disability marital status or any other status protected by law.