Lead Outreach Worker

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The Lead Outreach Worker will lead and implement coordinated strategies to support individuals and families experiencing homelessness in Richmond. This role will work closely with other members of the City of Richmond street outreach team to align outreach efforts share information and ensure consistent engagement practices across the community. The Lead Outreach Worker will strengthen partnerships with service providers and system stakeholders facilitate timely connections to housing shelter and supportive services and promote person-centered trauma-informed approaches that foster stability dignity and clear pathways toward permanent housing

Street Outreach & Case Management

• Provide information and direct referrals for shelter housing programs healthcare behavioral health and other resources to help meet basic needs.
• Provide housing-focused case management services to unhoused individuals and families in navigating housing applications benefits enrollment and supportive services.
• Respond to inquiries received from other city departments civic associations local businesses and concerned constituents regarding unhoused individuals and families
• Maintain accurate records of outreach contacts referrals and follow-up activities in the Homeless Management Information System (HMIS).
• Track and report on outreach outcomes and program performance metrics.

Community Engagement & Outreach Coordination

• Build and maintain partnerships with local nonprofits shelters faith-based groups and advocacy organizations.
• Coordinate and participate in community events outreach initiatives and resource fairs targeting individuals experiencing homelessness.
• Represent the Office of Homeless Services in city-wide initiatives public forums and community coalitions.

Strategic Planning & Program Implementation

• Assist in developing and executing strategies to reduce homelessness and expand access to services.
• Collaborate with city departments regional partners and service providers to coordinate housing and support programs.
• Identify and implement best practices for outreach shelter coordination and service delivery.

Minimum Qualifications

ENVIRONMENTAL HAZARDS:Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. While performing the essential duties of this job the employee is regularly required to reach extending hands and arms in any direction stand push pull lift finger (picking pinching or otherwise working primarily with fingers) grasp applying pressure to an object with fingers or palms talk see and hear. The employee is frequently required to climb balance stoop crouch crawl walk feel and use substantial repetitive motions of the wrists hands and terms of the physical strength to perform the essential duties this classification is considered to be sedentary exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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