IT Support Manager

St Peters Hospice is seeking an experienced and motivated IT Support Manager to lead the development of our in-house IT support service. This is an exciting opportunity to play a central role in shaping how technology support is delivered across the organisation ensuring all teams are well supported by reliable effective IT services.

About the role:

This role will be responsible for establishing and managing the day-to-day IT support function including recruiting and developing the support team implementing and owning the IT service desk system and defining the processes that underpin an excellent support experience.

Working closely with clinical teams income generation support services and external suppliers the IT Support Manager will ensure technology issues are resolved efficiently and sensitively supporting safe and effective care delivery. The role combines strong leadership with a practical hands-on approach and offers the opportunity to make a lasting impact on how IT services support the Hospices work.

About the person:

• An experienced IT support professional with the confidence to build lead and shape a high-quality support service.
• Someone able to recruit develop and motivate a small support team setting clear standards and expectations.
• An excellent communicator able to engage and support staff with a wide range of confidence and experience and to work effectively with external suppliers.
• Someone who is passionate about enabling users to get the most from technology and takes pride in delivering a high standard of IT support.

Key responsibilities:

• Lead and develop the in-house IT Support Team delivering a high-quality customer-focused service.
• Manage the day-to-day operation of the IT service desk including ownership of the ticketing system and escalation of complex issues.
• Ensure effective onboarding device deployment asset management and consistent support processes.
• Work closely with the Managed Service Provider and other suppliers to resolve escalated issues.
• Use service data to monitor performance drive improvements and maintain clear documentation and knowledge resources.
• Support IT projects and provide hands-on support where needed across clinical retail and corporate environments.

What we canoffer you:

• Salary up to 45000 - 50000 per annum dependent on experience
• Working hours are 37.5 hours per week Monday Friday
• Office location: Brentry Bristol BS10
• Permanent position

Interview Dates: Week commencing January 26th 2026

For more information please view the job descriptionlocated at end of this page or contact Owen England Head of IT at

We will review applications as they come in and therefore we may close the vacancy before the closing date so candidates are advised to apply early.

We know sometimes the perfect candidate doesnt exist and that people can be put off applying for job if they dont tick every box. If you are excited about working for us and have most of the skills or experience were looking for please go ahead and apply. You could just be what we are looking for!

All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this

Strictly no agencies.

Weve spent over 40 years helping people die in peace and with dignity. Combining compassion with clinical expertise we provide patients with the best possible care at the end of their lives.

Were here for the people around our patients too those closest to them. Before during and after a bereavement we provide support thats remembered forever.

We think its that unforgettable support that inspires people to give back to St Peters. To fundraise for us. Donate. Volunteer. Were not exaggerating when we say that we couldnt do what we do without our wonderful supporters. We really cant thank them enough.

We want to help many more people to die well. And were doing this by teaching others. As a centre of educational excellence we share our skills with other health professionals helping the NHS and care homes to provide better end-of-life care.

Were here for all for free forever.