Volunteer Team Leader

Holiday Recruitment Update

Recruitment will be on hold over the holiday period and will recommence from 5 January.

If you have already submitted your resume thank you. Our team will be in touch in the New Year once recruitment activities resume.

We kindly ask that phone enquiries be avoided during this time. Should you have any questions please email and we will respond upon our return.

We appreciate your patience and wish you a safe and happy festive season.

WHO ARE WE

The Rev. Bill Crews Foundation (BCF) is one of Sydneys most trusted frontline charities and has been supporting the community for nearly 40 years. Our mission is to address homelessness poverty and social isolation by providing essential services including food social welfare healthcare education and community programs.

Our volunteering department is a vital part of BCF and supports more than 1500 active volunteers across our programs. Volunteers contribute significantly to the experience of guests and the smooth operation of daily activities across the Foundation. This role supports that impact by providing leadership and coordination to the Volunteer Coordinators.

THE ROLE

The Volunteer Team Leader (VTL) provides steady day-to-day leadership to the Volunteer Coordinators and ensures consistent well planned and reliable volunteer operations across BCF.

You will oversee workflow internal coordination and operational processes within the team providing guidance and structure to support high quality volunteer services. The role also contributes to broader improvements including system enhancements strengthened reporting and clear procedural documentation.

This position is ideal for someone who enjoys leading people creating structure and bringing clarity to a busy operational environment.

WHAT YOULL DO

As our Volunteer Team Leader you will:

• Provide daily guidance and support to the Volunteer Coordinators
• Oversee internal workflows priorities and operational planning
• Ensure consistent management of volunteer rosters scheduling and group bookings
• Support development of clear volunteer procedures and team processes
• Coordinate internal enquiries requiring support from the volunteer function
• Monitor compliance documentation and team use of the volunteer management system
• Consolidate monthly volunteer reporting and review data for accuracy
• Maintain collaborative relationships with internal departments supported by volunteers
• Provide steady on-site leadership for the Volunteer Coordinators during key events
• Support service improvements and identify opportunities to strengthen operations

WHAT WERE LOOKING FOR

You are a calm organised and confident people leader who enjoys supporting a team and creating consistency across daily operations. You bring a steady presence strong problem solving skills and an ability to guide others in a busy environment.

Youll also bring:

• Previous experience in a supervisory team leader or coordination role
• Experience in community services volunteering or a not for profit environment
• Strong administrative capability and moderate computer/database skills
• Ability to manage competing priorities and support a team under pressure
• Excellent interpersonal and communication skills
• High attention to detail and accuracy
• Sound judgement professionalism and confidentiality
• Ability to work collaboratively and independently

OUR RECRUITMENT PROCESS

If your resume is shortlisted the next steps may include:

• Phone screen
• An interview
• A brief on-site trial to meet the team understand the environment and observe the workflow

These steps help ensure the process is supportive and informative for you and for BCF. The trial component allows you to see the role in practice meet key team members and confirm that this is the right fit for you. Our aim is for you to feel informed supported and confident every step of the way.

WHY JOIN US

At BCF youll be part of a supportive and inclusive team where compassion integrity and community are central to everything we do.

We offer:

• Access to salary packaging (15900) Fringe Benefits Tax
• A collaborative team culture with ongoing professional development
• An opportunity to make a meaningful impact through structured leadership

READY TO APPLY

If youre an experienced team leader who is passionate about supporting people and strengthening volunteer services wed love to hear from you. Click Apply Now to submit your application and include a cover letter outlining your interest in the role.

The Bill Crews Charitable Trust and the Exodus Foundation are separate but closely aligned entities. Together they deliver services and programs under the Rev. Bill Crews Foundation brand working in partnership to support those most in need.

All BCF employees are required to have completed at least three (3) COVID-19 vaccinations. Proof of vaccination will be required prior to commencing employment.

Applicants must have the right to work in Australia. The successful candidate will be required to complete a Working With Children Check and a National Police Check as part of the employment process.

Please note: This position is managed directly by the BCF People and Culture team. Recruitment agencies need not contact us.