Service Desk Team Lead

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries speak multiple languages and work with over 6000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.

We are seeking an experienced Service Desk Team Lead to join the amazing Adelaide team.

Essential Job Functions:
Assist in the management and operation of Service Desk team providing support to the L1.
Contribute to the implementation of Service Desk strategies and projects.
Help maintain the performance and availability of L1 systems while troubleshooting issues.
Collaborate with other Stakeholders to understand their Service desk requirements and support design and/or implementation.
Participate in the implementation of best practices and process improvements within the Service Desk Environment.
Assist in the development of Service Desk documentation including policies procedures and reports.
Contribute to the optimization of resource allocation for Service Desk tasks and projects.
Effective communication to provide support and collaborate with team members and Stakeholders.

Basic Qualifications:
Bachelors degree in a relevant field or equivalent combination of education and experience
Typically 6 years of relevant work experience in industry with a minimum of 2 years in a similar role
Proven experience in infrastructure technology management
Proficiencies in technical knowledge and teamwork
A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:
An advanced degree in a relevant field is a plus
Relevant certifications such as ITIL foundation CompTIA A Microsoft Certified: Azure Fundamentals or AWS Certified Cloud Practitioner are a plus

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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