Senior Content Analyst

What this job involves:

As the Senior Content Analyst at JLL you will be responsible for developing maintaining and enhancing data-driven leadership documents such as Monthly Business Reviews (MBR) Quarterly Business Reviews (QBR) white papers and analytical reports related to facilities operations projects and incidents. This role requires strong expertise in business writing analytical storytelling and presentation development (70%) along with a solid understanding of data analysis and dashboard creation (30%) using tools such as Excel and Power BI. You will play a vital role in JLLs commitment to delivering transformative real estate solutions by translating complex operational data into clear actionable insights that support executive decision-making and drive continuous improvement across our facilities management operations.

What your day-to-day will look like:

• Develop and publish leadership-level documents including Facilities MBRs QBRs white papers and executive summaries
• Translate operational data and metrics into clear brief and visually engaging reports for executive audiences
• Draft case studies process improvement papers and project closure documents while collaborating with cross-functional teams
• Gather qualitative and quantitative data inputs from various stakeholders to ensure comprehensive reporting
• Develop and maintain Excel-based dashboards to track facilities budgets project progress and operational trends
• Perform data validation analysis and visualization for leadership reporting while providing insights and recommendations
• Maintain an archive of reports templates and dashboards for internal reference and audit purposes.

Required Qualifications:

• Bachelors degree in Business Administration Data Analytics Facilities Management or related field
• 3-4 years of experience in facilities reporting business analytics or operations documentation
• Strong proficiency in MS Office Suite with advanced skills in Excel PowerPoint and Word
• Excellent written and verbal communication skills with strong attention to detail and ability to meet tight reporting timelines
• Ability to convert technical and operational data into executive-level summaries and actionable insights
• Strong organizational and time management skills for managing multiple deliverables and stakeholders
• Analytical mindset with storytelling approach to data presentation and executive communication.

Preferred Qualifications:

• Experience with data visualization tools such as Power BI or Tableau
• Background in facilities management operations and understanding of industry metrics and KPIs
• Experience supporting automation and enhancement of recurring reports and metrics tracking
• Detail-oriented proactive and collaborative working style with comfort in fast-paced data-driven environments
• Project management experience with ability to coordinate cross-functional data collection efforts
• Experience with corporate communication standards and executive-level document preparation
• Knowledge of process improvement methodologies and change management documentation.

Location: Onsite

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.