Deputy Chief of Quality, Compliance & Oversight

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Deputy Chief of Quality Compliance and Oversight (QCO) is a senior executive who partners with the Chief of QCO in leading the Office of Quality Compliance and Oversight in achieving QCOs mission of making the MBTA safer and more reliable through industry leading Quality Management Programs Document Management Programs Regulatory Compliance Programs and continuous improvement projects.

This role not only provides strategic oversight of the development implementation and close-out of Corrective Action Plans (CAPs) arising from the 2022 Safety Management Inspection and other FTA oversight activities (e.g. PMOCs and periodic audits such as the Triennial Review) as well as findings from other regulatory bodies including the Department of Public Utilities (DPU) but generally helps to manage the Authoritys relationship with its regulators in doing so keeping it proactive and collaborative.

The role will also help to transition and future proof as QCO moves into new and broader mandates beyond the finalization of the FTA SMI. As such the Deputy Chief of QCO will lead coordinate and oversee programs projects initiatives and operational support necessary for the Office of Quality Compliance and Oversight to advance MBTAs strategic priorities. This executive will be directly accountable for ensuring the successful execution and close-out of improvement or corrective projects or plans (CAPs) and as well as the administration of Quality Management and Document Management Programs enterprise addition the Deputy Chief will serve as a strategic partner to the Chief of QCO on matters of policy process management and program direction.

This position requires proven leadership technical expertise and strong analytical capability complemented by exceptional interpersonal skills to communicate and collaborate effectively with a broad range of stakeholders. The MBTA seeks a highly qualified executive leader adept at navigating complex regulatory environments solving technical challenges and driving enterprise-level program success.

• Serve as a trusted advisor and consultant to the Chief of Quality Compliance and Oversight by providing insights and advice on the QCO department its program and its priorities.
• Support all members of the QCO Office through insights advice resources and assistance to ensure that QCO operations and projects deliver high quality transformative value to the MBTA.
• Successfully deliver on time and meeting all requirements especially for external regulators like FTA or DPU QCOs portfolio of projects including but not limited to regulatory corrective action plans (CAPs).
• Implement and close-out corrective action plans (CAPs) from the FTAs 2022 Safety Management Inspection of the MBTA and any related projects including compliance with all deadlines requirements and deliverables.
• Develop and implement in conjunction with the Chief of QCO a change management strategy to bring about identified cultural and behavioral changes at the MBTA as a result of QCO projects.

• Provide technical expertise advice and problem solving to support and advance program projects and initiatives.
• Work closely with MBTA operating and support departments understand their needs resources and constraints and incorporate into QCO project solutions; Ensure project and program coordination with other MBTA Departments.
• Lead and manage development of coordinated strategy for delivering programs and projects scheduling resources and obtaining operational support from all other MBTA departments.
• Prepare for and make project presentations to MBTA leadership elected officials community groups and regulatory agencies.
• Design and implement consistent repeatable processes to improve project delivery information flow and decision-making both within the QCO team and across the MBTA.
• Collaborate with the leadership team to set annual program goals with specific measurable performance indicators develop a work plan for achieving those goals and track progress throughout the year.
• Lead in the development of project scopes requests for proposals statements of work and procurement of consultants and contractors.
• Oversee consultants and contractors supporting QCO projects; review and approve contract awards change orders and invoices for contractors supporting project work.
• Provide leadership in creating a work environment that encourages process improvement communication participatory decision making and accountability.
• Support and participate in initiatives to improve the organizational performance and effectiveness of QCO.
• Manage/guide direct reports by providing oversight on progress with a special focus on risks and issues as well as strategic direction on projects and programs.
• Perform all other duties and projects that may be assigned.

• Supervision of Senior Directors Directors Deputy Directors and Project Managers.

• Bachelors Degree from an accredited institution.
• Twelve (12) years experience in roles related to administration or project delivery including project and/or program management policy development planning and leading strategic initiatives preferably in a large or complex organization.
• Seven (7) years of management experience including people management project/program and/or public policy design and development management.
• Experience handling confidential communications and relationships with senior leadership.
• Demonstrated experience and results in collaborating with an executive team to drive organizational change.
• Ability to learn quickly take direction and work independently and to use creative collaborative and consultative approaches to resolve issues.
• Highly organized with a demonstrated ability to manage time resources and people across multiple complex and concurrent projects.
• Excellent communication analytical and presentation skills with ability to obtain buy-in with key stakeholders at all levels of the organization and influence their decision-making.
• Experience in marketing campaigns public outreach or customer-oriented project delivery.
• Strong analytical and problem-solving skills; ability to understand interpret and present data.
• Have excellent customer service skills and the ability to provide internal and external partners with courteous and professional experience.
• Proficient in MS Word Excel and PowerPoint or related software.
• Demonstrated ability to think strategically and work in a team environment.
• Demonstrated ability to work effectively with a diverse workforce.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An Associates Degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A Masters Degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

• Bachelors Degree from an accredited institution in Engineering Construction Management Public Administration Business Administration Finance Planning or related field.
• Masters degree from an accredited institution in Business Administration Public Administration Engineering Construction Management or a related field.
• Experience in the public sector and/or the transportation industry.
• Experience with Lean process improvement or other methods of business process reengineering.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.