Dealer Experience Specialist
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
PACCAR India is seeking an experienced Dealer Experience Specialist to ensures seamless support for PACCARs Kenworth and Peterbilt dealer networks by resolving order-related issues and delivering exceptional customer experience spanning various communication channels. The role ensures troubleshooting any order issues and supports a variety of inquiries received via web and phone. These requests are related to order placement order modification expediting shipping availability and pricing.
PACCAR Parts
PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
Key Responsibilities:
- Advise dealers concerning truck parts order - status and changes shipping information product availability product programs and pricing policies.
- Negotiate vendor availability and lead times based on dealer needs.
- Resolve issues pertaining to shipments expedition and special-order handling while providing a high level of service.
- Participate in special projects and continuous improvement initiatives.
- Comfortable working in shifts to support U.S. business hours
Knowledge & Skills REQUIRED:
- Education Requirements:
- Bachelors degree is required (Engineering Business or Related Field)
- 1 years of previous experience in a fast-paced Customer Service environment
- Experience in automotive OEM dealership strongly preferred
- Strong technical skills and ability to manoeuvre through multiple programs utilizing dual monitors
- Domain: Experience in Automotive or Industrial Segment
- CRM & Case Management Systems eg: Salesforce MS Office Suite
- Customer experience (CX) certifications would be an added advantage
- Must be proficient in English communication
COMPETENCIES AND BEHAVIORS:
- Able to work independently and make decisions based on policies and procedures
- Excellent verbal and written communication skills
- Act with integrity
- Solution mindset
- Ability to work closely with others in a team environment
- Relationship building and de-escalation skills
- High attention to details
- Demonstrated ability to follow up on tasks until they are brought to closure
Required Experience:
IC
Key Skills
- Sales Experience
- Apple Numbers
- Door-to-Door Experience
- OEM
- Dealership Experience
- Predictive Analytics
- Math
- Regulatory Reporting
- Auto Service Management
- CRM Software
- negotiation
- Contracts
About Company
PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and i ... View more
