Housekeeping Operations Manager

Yellowstone Club is paradise in Montana. A private residential community in Big Sky Montana Yellowstone Club offers its members the worlds only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course rivers hiking biking and more our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service ensuring no detail is too small to overlook and being a part of creating experiences then Yellowstone Club is looking for you.

Yellowstone Clubs Housekeeping department is currently seeking candidates for a Housekeeping Operations Manager. This is a full-time year-round position located in Big Sky Montana.

The purpose of theHousekeeping Operations Manageris to support the Assistant Director and Director of Housekeeping in the day-to-day operations of the department as well as ensuring that and the global goals of the housekeeping operation are executed in a manner that meets or exceeds Yellowstone Club standards and those of our Members and guests.

Supervisory Responsibilities:

Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Clubs policies procedures and applicable laws; responsibilities include but are not limited to: interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest maintaining outstanding service standards solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction display hospitality and professionalism to our Members at all times take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members Members and guests at all the event of an accident or emergency seek medical attention if necessary and contact your direct manager the Director of Housekeeping or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the goals policies and procedures of the Housekeeping Team Residential Services Operations and the Yellowstone Club.
• Support the Director and Assistant Director of Housekeeping in the management and supervision of Housekeeping Managers Assistant Housekeeping Managers Supervisors Housekeepers and Housekeeping Drivers in their daily tasks.

• Cover neighborhood leadership responsibilities in the absence short or long term of a Housekeeping Manager.
• Be a decisive team leader offer experience developing and motivating team members and provide effective training programs.
• Create and maintain an environment that addresses the personal and professional needs of all employees through the mission and culture of the company.
• Cultivate a culture that encourages retention and internal growth of our employees.

• Creation implementation and updating of housekeeping home manuals and owner preference records.
• Extensive involvement in member and guest relations management member engagement and the resolution of member complaints.
• Participate in daily weekly monthly and seasonal strategic meetings geared toward improving operational efficiencies and product quality.

• Plan and organize new hire onboarding orientation and training for new and returning employees.

• Responsible for overall cleanliness of the Member and guest units.
• Responsible for the oversite and onboarding of new members or existing members into new residences ensuring preferences and inventories are established as early as possible.
• Conduct routine inspections of the homes to ensure consistency and high quality following up with employees to identify areas of opportunity of successes.
• Consistently communicate with Members via general wellness calls and house calls.

• Work with neighborhood managers to ensure productivity goals are being met for each area and identify ways to improve underperforming teams.
• Plan and organize on-going training and continued education for all members of the team; including relevant certifications accreditations and seminars.
• Maintain room status communication with the Property Management Rental Home Sales and Lodging teams.
• Facilitate cross-trainings and deliver feedback for all relevant departments outside of Housekeeping.
• Complete detailed linen towel and supply inventories.
• Maintain and track deep cleaning projects.
• Monitor financial objectives; payroll supply budgets monthly financials and other cost factors.
• Ensure all safety and security policies and procedures are followed.
• Ensure housekeeping employees are keeping in line with the performance factors established in their respective job descriptions including but not limited to attendance teamwork initiative productivity etc.

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity organization punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members guests vendors customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicateregularly and effectively with all employees supervisors managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings weekends and holidays. Long hours may be required due to business demands.
• Aid the Housekeeping Director and Assistant Director to develop and design procedures policies and operations of the division to meet the quality standards.
• Nothing in this job description restricts managements right to assign or reassign duties work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties tasks and responsibilities being performed by people assigned to this personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Experience/Education Required

• Bachelors Degree from a four-year college or university; or 3 or more years related experience and/or training or equivalent combination of education and experience.
• 3 years of managerial experience.
• 3 years of cleaning in a resort or club setting.

Experience/Education Preferred

• Previous housekeeping leadership experience or equivalent.

Certificates & Licenses

• Valid US Drivers License

Computer Skills

• Exceptional proficiency in Microsoft Office applications including but not limited to Word Excel Outlook required.
• Word processing & proof reading skills required.
• Knowledge of Smartsheets software and application preferred.

Language Ability

• Able to speak clearly and effectively with Members guests co-workers vendors and other Yellowstone Club departments.
• Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations and intermediate accounting using calculators and tools.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However the employee may be required to work outside in extreme heat cold rain wind snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequentlyrequired to bend stoop kneel crouch reach with hands and arms and to operate a computer. The employee is frequentlyrequired to lift up to 40 pounds. The employee is constantlyrequired to stand walk talk hear. The employee is constantlyrequired to use hands and fingers to handle organize or lift items. The employee is constantlyrequired to use their vision to perform an activity such as but not limited to determining the accuracy neatness attention to detail and thoroughness of the work assigned to preparing and analyzing data and figures visually inspecting the property and/or department and recognizing hazards and safety violations. The employee is regularly required to drive a company vehicle always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and at this time I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties tasks work hours and work requirements may be changed at any time due to business demands by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies procedures rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical Dental Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

For more information about the Club visit.

To apply please visit and click on YC Careers at the bottom of the homepage.