Clinical Intake Coordinator
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Job Location:
Naperville, IL - USA
Monthly Salary:
$ 20 - 25
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Effective Date: December 2 2025
NON-MANAGEMENT JOB DESCRIPTION
Job Title: Clinical Intake Coordinator
Exempt/Non-exempt: NON-EXEMPT
Immediate Supervisor: Director of Clinical Services
Salary Range:$20 - $25
Essential Functions:
- Primarily responsible for conducting initial screenings for new clients to determine their needs and eligibility for services. Answer and direct incoming phone calls ensuring accurate and timely routing to appropriate individuals or departments.
- Act as the first point of contact for individuals seeking services providing information on available programs and services. Address any concerns or questions that clients may have during the intake process offering clarification and assistance as needed. Monitor Intake lists and communicate immediate issues to the Director.
- Coordinate with various internal departments and external agencies/schools to facilitate client access to necessary services in timely manner. Ensure clients are connected with the resources they need in a timely and efficient manner. Provide ongoing support to clients throughout the intake process including follow-up to ensure they are receiving the services they need.
- Primarily responsible for administrative support such as data entry scanning documents managing incoming and outgoing mail including sorting distributing and organizing documents. Welcomes and greets visitors guests clients and employees with a warm and professional demeanor.
- Order office supplies and ensures appropriate and timely distribution.
- Assist with new employee onboarding including ordering IDs/ business cards and ensuring all necessary items are provided.
- Assist with crisis coverage as part of the 24-hour crisis response system for our Comprehensive Community-Based Youth Services program (CCBYS) as designated by the Clinical Director. Provide crisis intervention and advocacy services to at-risk youth with the purpose of family preservation reunification and stabilization while promoting healthy environments lifestyles and behaviors.
- Attends community events as required working evenings or weekends to meet these needs.
- Provide data and reports as needed in compliance with agency requirements. Adhere to agency policy on confidential mental health records. Prepare reports and case summaries for supervisors funders and other stakeholders to track client progress and outcomes.
- Maintain agency client waitlist and assist in assignment of clients to staff therapists.
- Assist in managing urgent or crisis situations providing appropriate referrals and interventions as necessary. Coordinate with emergency services and community resources when clients are in immediate need of assistance.
- Perform other duties as assigned.
Knowledge and Ability Requirements:
- Ability to engage with clients compassionately understanding their challenges and needs.
- Knowledge of clinical practices related to working with youth ages 10 to 25 including those who have experienced complex trauma.
- A commitment to professionalism flexibility and continuous learning.
- Efficiently manage multiple tasks prioritize intake cases and handle documentation with meticulous attention to detail and confidentiality. Strong Google Workspace Canva and Microsoft Excel skills.
- Strong verbal and written communication skills to interact effectively with clients families and professionals.
- Ability to assess situations quickly and find appropriate solutions or resources for clients.
- Understanding and sensitivity to diverse populations and the challenges they face particularly in underserved communities.
- Familiarity with local community resources social services healthcare programs and non-profit networks.
- Skill in balancing and completing tasks within designated timeframes while managing a high volume of intake cases.
- Ability to manage urgent or crisis situations calmly and effectively coordinating with emergency services and community resources as needed.
Education and Experience:
A bachelors degree from an accredited program in psychology social work or marriage and family therapy is required. Must have excellent attention to detail including the ability to work with numbers/statistics. Exceptional organizational and multitasking abilities. Strong interpersonal skills and the ability to interact with individuals at all levels. Must provide timely responses to requests from supervisor staff and external inquiries.
Physical Demands and Other Requirements:
To perform this job successfully an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger handle or feel objects or controls; reach with hands and arms. Capable of operating standard office equipment including a computer and keyboard calculator typical business machines such as a fax machine and copier. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision distance vision and the ability to adjust focus. The employee is required to have valid drivers license auto insurance and must be able to safely operate a motor vehicle. The work environment characteristics include a noise level which is usually low to moderate.
Position Responsibilities/Program Execution and Decision Making:
- Diversity and Inclusion/ Professionalism: In all aspects of their work presents as a role model to others behaving in a way which actively supports 360/LCFS as a welcoming community promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community. Participates in annual professional development and/or advocacy regarding inclusion.
- Ethical Conduct: Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing regulatory or accrediting body. Maintain confidentiality of client staff and agency information. Reports any known or suspected breaches of confidentiality in accordance with policy. Reports possible misconduct or relevant errors/ oversight in a timely manner and responsibly addresses related issues with chain of command.
- Communication/ Interpersonal Skills: Consistently conveys clear accurate timely and respectful communication appropriate for the situation. Informs appropriate management staff when incident occurs or a crisis situation. Maintains professional boundaries with clients/residents staff interns volunteers and vendors. Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.
- Safety and Agency Resource Utilization: Demonstrates sound judgement and foresight in safety awareness and in daily work. Notifies in a timely manner the supervisory chain of any incidents or circumstances that need attention. Report all suspicions or allegations of abuse immediately to their supervisor. Ensures appropriate utilization of materials and resources and minimizes waste.
- Other Responsibilities: All other tasks and responsibilities as assigned.
LCFS is an Equal Opportunity Employer
Required Experience:
IC
Key Skills
- CSS
- Cloud Computing
- Health Education
- Actuary
- Building Electrician
About Company
Our Mission is to provide life-changing services to youth through substance use prevention education, counseling, and housing.Our Vision is a community where all youth possess the necessary skills to successfully navigate life's challenges.
