Experienced Manager Innovation, Experience Design Team | Lisboa

About EY Portugal

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

The Opportunity

We are seeking an experienced manager to lead our Innovation Experience Design (IXD) team and guide our consulting practice in shaping breakthrough customer experiences and driving transformation for our clients. As the leader of the IXD team you will define the vision drive capability development and provide thought leadership for our experience design offering while also serving as a trusted advisor to senior client executives.

This role requires someone who blends strategic imagination customer-centricity business consulting expertise and inspiring leadership. You will elevate how our clients think about innovation challenge their assumptions and help them envision future-state experiences that unlock real business value.

This is a role for a practice builder client leader and visionary who inspires teams and clients alike.

Key Responsibilities

• Lead mentor and grow the IXD team creating a high-performing group of designers strategists and innovators.
• Foster a culture of creativity curiosity and design excellence within practice.
• Serve as a strategic advisor to C-suite and senior client stakeholders.
• Communicate bold future-oriented perspectives that challenge and inspire clients.
• Translate complex customer insights technology trends and business challenges into clear actionable experience strategies.
• Guide clients through transformation programs involving digital initiatives CRM modernization cloud migration acquisitions & post-merger integration (PMI) and new business models.
• Bring forward insights on emerging trendsfrom cloud and AI to social ecosystemsto position the firm as a leader in customer-centric innovation.
• Provide senior oversight to IXD workstreams within client engagements.
• Ensure all delivered work meets the highest standards of strategic clarity creativity and business relevance.
• Support business development by shaping proposals leading pitches and articulating compelling visions for clients.
• Help consulting teams understand the value of customer-centricity human insight and experience-led thinking.

Skills and Attributes for Success

• Demonstrated ability to influence senior executives and communicate confidently in high-stakes settings.
• Strong grounding in customer-centric design CRM cloud computing digital platforms and social media ecosystems. (Preferred)
• Experience advising transformation initiatives including acquisitions & PMI solution selling or ecosystem collaboration. (Preferred)
• Storytelling facilitation presentation and public speaking skills.

To Qualify for the Role You Must Have

• Bachelors or masters degree in graphic design Communication Innovation UX/UI Design or a related field.
• 710 years of experience in consulting customer experience innovation strategy service design or digital transformation.
• Proven experience leading multidisciplinary teams preferably in a consulting or agency environment.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator youll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If youre ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience. Plus we offer:

• Support coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• The freedom and flexibility to handle your role in a way thats right for you.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

EY Shape the future with confidence

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets. Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate. Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY were committed to providing recruitment and career opportunities to all regardless of gender sexual orientation social background or disability. We believe that equality and diversity are central to our recruitment process as they enhance creativity and efficiency leading to improved performance and line with this commitment EY Portugal recently became a member of the Inclusive Community Forum. This initiative led by Nova SBE focuses on the recruitment of individuals with disabilities advocating for a more inclusive community. Moreover EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion) pledging to establish and develop internal policies and practices which support diversity. Through these initiatives EY seeks to actively contribute to the inclusion process and promote a more inclusive community for people with disabilities by actively participating in creating solutions.

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