Welcome Desk Agent (Cat. Prot. L.6899)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy.
Reporting to the Welcome Desk Manager the Welcome Desk Agent is responsible for ensuring an authentic W experience to each and every guest.
About us
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian between reverence for tradition and defiance of expectations a magnetic social hub shedding light on the future of the Eternal City.
The impact youll make
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help and make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.
What we offer
- Join the dream team of the first W Hotel in Italy
- Professional career progression at international level in Marriott International
- Learning and development opportunities online on the job and in class
- Discounts on hotel rooms gift shop items food and beverage
- Disruptive management & motivated and engaging Talents
- Charity events Wellbeing activities through the TakeCare program
- Canteen service and uniform
What youll do
- Process guest check-ins by confirming reservations assigning rooms and activating room keys
- Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile check-in requests prepare room assignment according to the arrival time and pre-register with keys
- Assists Shift Leaders in Pre-blocking rooms for all arrivals focusing on Elite Members and VIP
- Process all check-outs including resolving any late and disputed charges
- Review the panel to process the mobile check-out requests perform check-out on the PMS system and follow up with e-folios sending to guests
- Process all payment types such as room charges cash checks debit or credit. Process all check-outs including solving any late and disputed charges
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer respond to and process all guest calls messages questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
- Always follow Standard Operating Procedures and brand identity guidelines
- Follow all company safety and security policies and procedures report accidents injuries and unsafe work conditions to manager
- Perform other reasonable job duties as requested by Shift Leaders
What were looking for
- Fluent in Chinese & English
- Previous Front Office experience is a big plus
- Understanding of rooms operations and luxury hospitality
- Ideally technical knowledge of Opera
- A warm people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility problem-solving skills and multi-tasking ability
- The ability to stand sit or walk for extended periods of time across a work shift
Explore our very big world
As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal state and local law.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
