INTERNAL APPLICANTS ONLY Access Coordinator

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: SO2 40182 - 42060

Contract Type: Permanent

Working hours per week: 36

Application Deadline: 16/01/2026

Proposed Interview Date(s): TBC

Reference:1935

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email recruitment@ so we can arrange an alternative application method.

About the role:

Are you committed to ensuring residents have safe well-maintained homes Do you thrive in a role that combines coordination problem-solving and customer service The London Borough of Waltham Forest (LBWF) is seeking a proactive and organised Access Officer to join our Housing Asset Team.

In this important role youll help facilitate timely access to council properties for essential repairs health and safety inspections and statutory compliance works. Your work will directly support resident wellbeing ensure legal obligations are met and contribute to the Councils commitment to delivering high-quality housing services.

What were looking for:

• Strong organisational and communication skills.
• Experience in housing repairs coordination or customer service.
• A solution-focused approach and ability to work under pressure.
• Commitment to delivering a resident-friendly high-quality service.

This is a great opportunity to be part of a collaborative team focused on improving housing outcomes. Youll play a key role in ensuring residents receive timely repairs and services while helping the Council meet its legal and regulatory responsibilities.

Key Responsibilities:

• Coordinate access arrangements for properties where contractors have been unable to gain entry.
• Supporting the access manager and assets team as a whole
• Ensure no property is left at risk due to missed appointments or non-compliance.
• Liaise with residents contractors and internal teams to resolve access issues efficiently.
• Maintain accurate records and support reporting for compliance and service improvement.
• Contribute to the development of access procedures that enhance resident experience and deliver value for money.

Support the end-to-end access service for council housing repairs health and safety checks and statutory compliance works. This includes designing implementing and maintaining effective access protocols to ensure that all necessary works can be carried out within required timeframes supporting the Councils commitment to resident safety and property maintenance.

Provide support & lead on resolving complex access issues stepping in once contractors or service providers have made all reasonable attempts to gain entry. You will coordinate with internal teams legal services housing officers and where appropriate residents and their representatives to facilitate successful outcomes and avoid delays to critical works.

Continuously assess and enhance access procedures with a focus on improving the resident experience reducing missed appointments and increasing operational efficiency. You will monitor performance data identify patterns or recurring barriers and implement solutions that drive service improvement.

Ensure full compliance with housing legislation health and safety regulations and internal policies including data protection safeguarding and equality standards. You will be responsible for maintaining up-to-date knowledge of relevant regulatory frameworks and ensuring they are reflected in day-to-day access practices.

Deliver a high-quality cost-effective service that maximises value for money while maintaining rigorous standards. You will work closely with contractors and service providers to ensure contractual obligations are met budgets are respected and residents receive a timely and respectful service.

Knowledge Skills and Experience

• Able to work in an inclusive manner with staff and residents.
• Good IT literacy particularly with Microsoft Office applications.

Terms and conditions:

The below terms and conditions apply to this role:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Sharon-Leigh Gordon Assistant Director of Housing Repairs & Planned Works at @

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at recruitment@.

Click here for further information on the Human Resources recruitment privacy notice.