Credits & Returns Analyst
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
PACCAR India is looking for an experienced Credits & Returns Analyst who will be responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines. Credits & Returns Analyst will validate credit requests and work with PACCAR Distribution Centres (PDC) Suppliers and Internal Departments to ensure claims are processed accurately and timely.
PACCAR Parts
PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
Key Responsibilities:
- Reviews and validates complex claims and makes claim decisions per departmental procedures and company policies.
- Process Direct Shipment Product (DSP) and PDC and supplier credits.
- Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner over web and call.
- Process credits and returns as per division policies and procedures effectively communicate exceptions and escalations.
- Process daily and monthly parts returns.
- Communicate and Support Stakeholders (PDCs/Suppliers/Product Marketing) and reviewing backlog
- Participate in special projects and continuous improvement initiatives.
- Comfortable working in shifts to support US business hours
Knowledge & Skills REQUIRED:
- Education Requirements:
- Bachelors degree required
- 1 years of experience data entry and customer experience/care/service in Automotive / Industrial aftersales domain required
- Knowledge of handling returns and credits
- Strong proficiency in MS Office suite and Data Analysis
- Domain: Automotive or Industrial Aftersales or Parts Segment
- Knowledge of customer management tools like Salesforce is an added advantage
- Customer experience (CX) certifications and Related OEM-Specific Trainings would be an added advantage
COMPETENCIES AND BEHAVIORS:
- Able to work independently and make decisions based on policies and procedures
- Excellent verbal and written communication skills
- Able to multi-task manage changing priorities and meet deadlines
- Ability to handle multiple tasks and produce high volume/high quality output
- Customer-Centric Mindset
- Act with Integrity
- Data-Driven and Solution-Oriented
- Collaborative Temperament
- Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements
- Ability to work under limited supervision and able to make sound decisions under pressure
Required Experience:
IC
Key Skills
- Inventory Control
- Quality Assurance
- Six Sigma
- Lean
- Process Improvement
- Warehouse Experience
- Materials Handling
- Acquisitions
- Box Truck Experience
- Quantitative Analysis
- Quality Control
- Logistics
About Company
PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and i ... View more
