Human Capital Systems Specialist

The Human Capital Systems Specialist plays a key role in managing optimising and supporting the companys Human Capital Information System (HCIS) and associated Human Capital technologies (including Flowcentric Neptune SAGE Moodle and Qlik sense). Operating at an intermediate professional level this role is responsible for ensuring the accuracy integrity and effective use of Human Capital data and digital tools to enhance operational efficiency and the overall employee experience.

The Human Capital Systems Specialist collaborates closely with Human Capital IT and business stakeholders to configure system functionality streamline processes and provide user support. A core component of the role is driving system-related change initiatives requiring strong change management capability to ensure successful adoption of new processes technologies and enhancements across the organisation.

System Administration & Configuration

• Configure and maintain core HCIS modules workflows and approval chains.
• Manage system security roles and user permissions.
• Support implementation and configuration of new HC technology tools.
• Customize employee and manager self-service portals.
• Manage modules such as LMS performance management and onboarding.

Data Management & Integrity

• Perform regular audits to ensure accuracy and consistency of HC data.
• Investigate and resolve data discrepancies.
• Support data migration and validation during system updates.
• Maintain high standards for data quality and compliance.

User Support & Enablement

• Serve as the primary contact for HCIS queries.
• Deliver training user guides and support sessions.
• Gather user feedback and recommend improvement opportunities.
• Troubleshoot issues and escalate where necessary.

Process Support

• Assist with the design and automation of core HC processes (onboarding offboarding job changes).
• Conduct process mapping to identify opportunities for digital optimisation.
• Support standardization and harmonization of HC workflows.

Reporting

• Generate accurate standard and ad-hoc reports.
• Support HC Analytics with data extraction and verification.
• Ensure data readiness for business decision-making.

Collaboration

• Work closely with IT on integrations upgrades and system security.
• Partner with HC Business Partners to understand requirements and provide system solutions.

Change Management

• Lead and support change management activities related to HC systems and processes.
• Develop and execute communication and change adoption plans for system updates or new modules.
• Engage stakeholders at all levels to ensure smooth transitions and high user adoption.
• Facilitate training demonstrations and knowledge-sharing to support change readiness.
• Monitor system adoption and leverage feedback to refine rollouts and improve user experience.
• Promote a culture of digital enablement and continuous improvement across the HC function.

Experience:

• 57 years experience in HCIS administration or HC systems support
• At least 5 years of experience using SAGE and other Human Capital systems.
• Proven experience in change management initiatives and system implementations.

Qualification:

• Bachelors degree in Human Capital Information Technology Business Administration or related field

Behavioural Competencies:

• Strong change management capability with proven experience driving adoption and supporting transitions.
• Attention to detail and accuracy in document and data management.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and prioritise effectively.
• Effective time management in a fast-paced environment.
• Flexibility and adaptability to support diverse administrative and system-related tasks.
• Strong written and verbal communication skills.
• Customer service orientation and responsiveness to user needs.
• Problem-solving skills to resolve queries efficiently.
• Service delivery orientation with a proactive approach to identifying and addressing issues.
• Teamwork and the ability to collaborate effectively across departments.
• Discretion and confidentiality in handling sensitive Human Capital information.

Technical Competencies:

• Advanced proficiency in SAGE and experience with other HC systems (MIE Uniflow Neptune Moodle Qlik sense).
• Strong understanding of Human Capital processes (core HC payroll interfaces talent management learning management).
• Experience in HCIS configuration workflow automation and system optimization.
• Data management skills including auditing validation and ensuring data integrity.
• Numeracy and analytical ability for report generation data interpretation and system analysis.
• Ability to generate and interpret reports using BI and analytics tools (e.g. Qlik sense).
• Knowledge of system security access management and digital compliance requirements.

Professional Competencies:

• Intermediate professional-level expertise with SAGE and other HC systems.
• Ability to translate business and Human Capital needs into system requirements and configurations.
• Strong training and user enablement capability including developing materials and facilitating sessions.
• Sound understanding of project coordination principles especially related to system implementations upgrades and change initiatives.
• Commitment to confidentiality data privacy and ethical handling of Human Capital information.