Senior Territory Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillars Customer Solutions Core Regions Division (Core) has an exciting opportunity as a Senior Territory Account Manager within the Customer Facing Managed Accounts Team.

The Senior Territory Account Manager is a newly created key role within Caterpillars Customer Solutions Core Division Customer Facing Managed Accounts Team. Assigned to a specific territory within North America this position partners with the Lead Account Manager to execute account plan strategies alongside select dealers. The Senior Territory Account Manager applies a Customer Back approach to build local dealer and customer relationships address customer challenges and boost machine and parts sales. This role focuses on customers across diverse industries including construction quarry waste and industrial ensuring Caterpillar delivers tailored solutions that maximize customer success.

What You Will Do:

• Collaborate and align with the Lead Account Manager to develop and implement account plan strategies commitments and solutions with priority accounts and opportunities in the assigned North American dealer territories which includes Empire Foley Equipment Quinn Wheeler and Wagner.

• Manage key day-to-day dealer and customer relationships through frequent visits and proactive engagement.

• Provide Voice of Customer (VOC) and Voice of Dealer (VOD) insights to influence solutions development and marketing communications.

• Enable machine and parts sales growth through the implementation of strategic solutions tailored to the customer.

• Support the sales funnel (CRM) process for opportunity tracking and pipeline development within the assigned territory.

• Collaborate with the Core Solutions Development organization to ensure customer/market needs and requirements are clearly defined for solutions development and execution.

• Provide consistency with the announcement and messaging of new offerings and solutions to dealers and customers.

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.

• Achieve business plans through the implementation of machine and aftermarket solutions that support the customers short-term and long-term strategy.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

• Negotiating: Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Relationship Management: Ability to establish and maintain healthy working relationships with clients vendors and peers.

• Account Management: Ability to manage day-to-day activities providing services and support to existing clients.

• Value Selling: Ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have:

• Progressively responsible and broad experience in aftermarket and product sales/marketing disciplines

• Proven experience building and managing customer and dealer relationships to drive sales and service excellence

• Previous account management experience

• Bachelors degree or higher

Additional Details:

• Location: Denver CO

• This position requires a five-day work schedule at a dealer/customer location or the Aurora CO District Office.

• Travel 50%-75% domestic is expected

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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