Regulatory Program Manager

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Must be comfortable and effective working across company personnel at all levels of leadership demonstrating an ability to maintain and grow a network of contacts to support priorities.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • Capability to work effectively within a geographically distributed organization and across internal departments; ability to leverage assets within larger departments to achieve policy goals.
  • Knowledge to shape and implement a proactive policy agenda that meets quantifiable outcomes.
  • Ability to manage multiple sub-programs at the same time without losing sight of the big picture.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalents.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound logical judgment based on data research and experience to choose an appropriate course of action.
  • Ability to analyze complex challenging problems and situations leading to optimal solutions.
  • Ability to resolve complex issues in creative and effective ways.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.

Additional Job Requirements:

This is an intermediate level position requiring the ability to perform complex and diverse duties under deadlines and operating constraints. Requires the ability to operate develop and implement projects programs and procedures of general organizational impact. Must have sufficient experience to provide functional and technical guidance to staff while fostering teamwork within area of responsibility.

• Maintain assigned regulatory program compliance calendars ensuring filings and deadlines are met.
• Draft correspondence reports and applications to regulatory agencies.
• Serve as first point of contact for routine internal and external stakeholder inquiries.
• Support audits and compliance reviews related to assigned programs.
• Prepare summaries of regulatory updates and communicate changes to internal stakeholders.

Additional Competencies:

• Analytical Rigor: Strong ability to interpret regulatory requirements and apply them to assigned programs.
• Attention to Detail: Ensures program filings reports and submissions are complete and accurate.
• Learning Agility: Quickly learns new programs or changes to existing regulations.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in business administration finance economics or related field.*
• Minimum seven years of increasing responsibility in regulatory compliance or related regulated industry experience. *

Preferred:

• Experience working in the telecommunications industry.
• Other relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

• Ability to travel for business and training purposes as needed.
• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficiently to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.