Flexible Benefits Specialist, Sr

Title: Flexible Benefits Specialist Sr. Department: Claims
Union: UFCW 3000 Bothell Grade: 9

Position Summary

The Flexible Benefits Specialist Sr administers flexible benefits for assigned clients in accordance with Company guidelines client needs and regulatory requirements.

Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.

Key Duties and Responsibilities

• Reviews and processes claims and receipts submitted by employee to ensure compliance with department turnaround time and accuracy standards plan guidelines and IRS regulations.
• Enters and maintains relevant data related to claims and adjustments in Flexible Benefits system.
• Provides exceptional customer service by responding in a timely manner to communications from members and clients.
• Answers questions conducts research and resolves discrepancies including debit card inquiries.
• Educates members and clients on Plan benefits by providing detailed information and direction to appropriate plan documents.
• Maintains and updates flexible spending account records of participants.
• Posts and reconciles flexible spending account contributions and demographics of participants.
• Performs data exchanges with client vendors and resolves discrepancies.
• Monitors check register processes checks handles voids and stop payments posts disbursements and balances accounts.
• Implements new client accounts; reviews requirements completes and tests system set-up and files; ensures all incoming/outgoing data and files are functioning as expected.
• Maintains client updates or changes in the system; reviews tests and verifies changes are made to client specifications.
• Produces reporting and data for distribution to internal and external partners as requested.
• Maintains department reference materials for assigned clients.
• Assists with new hire and technical training as needed.
• Completes required department documentation; maintains client-specific SOPs.
• Attends Open Enrollment or Membership meetings as required.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Three years of experience as Flexible Benefits Rep Sr or five years of related experience such as accounting bookkeeping or claims processing.
• Highly developed sense of urgency integrity and commitment to customer satisfaction.
• Ability to solve practical problems and deal with a variety of variables to achieve desired outcomes.
• Strong organizational skills with an attention to detail.
• Ability to communicate clearly and professionally both verbally and in writing.
• Computer proficiency including 10-key and Microsoft Office tools and applications.

Preferred Qualifications

• Experience working in a third-party administrator or Taft-Hartley environment.
• Experience with consumer driven health plans administration and software platforms such as FSA HRA or HSA.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee of this job. Duties responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Recruiting Department at and we would be happy to assist you.

Please note that in compliance with certain state law we are displaying salary. This rate is intended for hires into this location.

Compensation: $31.41/hr

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated energetic employee with the necessary skills initiative and personality along with the desire to get the most out of their working life to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources best practices and scale the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. Were always looking for talented individuals who share our dedication to high-quality work exceptional service and mutual respect. If youre interested in working in an environment where people - employees and clients - really matter consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package we offer an array of benefits including health vision and dental coverage a retirement savings 401(k) plan with company match paid time off (PTO) great opportunities for growth and much much more!