Senior Product Operations Manager, Technical Partner Management

About Tubi:

Boldly built for every fandom Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the worlds largest collection of Hollywood movies and TV shows thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014 Tubi is part of Tubi Media Group a division of Fox Corporation.

About the Role:

Tubi is seeking a Senior Product Operations Manager to join the Product Operations team. Our teams vision is to ensure every user experience works well and we are looking for someone who can effectively communicate an end-to-end narrative using both qualitative and quantitative information.

This role will be focused on Technical Partner Management serving as the primary day-to-day technical liaison between Tubi and our external platform partners. You will be responsible for monitoring the operational health of our integrations and will proactively identify diagnose and resolve technical and product-related issues alongside our Engineering Product QA and Business Development teams.

This is a hybrid role based out of our San Francisco office. You must be willing to travel to ourSan Francisco office three days/week.

What Youll Do:

• Operational Monitoring & Issue Identification: Monitor partner integrations traffic source data and feed performance to optimize operational health. Track and report on partner performance metrics incident trends and key opportunities for improvement.
• Issue Resolution & Triage: Diagnose and troubleshoot technical or product issues impacting partner integrations escalating to internal teams as needed. Reproduce issues and gather relevant details to assist engineering and manage the incident response process with partners to ensure timely updates documentation and resolution.
• Data-Driven Analysis: Investigate changes in product metrics and key performance indicators (KPIs) related to partner performance. Conduct and communicate compelling data-driven analyses to identify trends opportunity areas and recommendations that drive awareness and product direction.
• Testing & Documentation: Document partner workflows integration configurations and troubleshooting guides. Support new integrations with partner QA and testing protocols to ensure technical readiness.
• Strategic Relationships: Build strategic relationships and manage communication and priority alignment across multiple cross-functional teams and external partners.
• Process Improvement: Proactively identify and pursue opportunities to improve internal processes and workflows to enhance product quality and partner satisfaction.

Your Background:

• 5 years of experience in partner management technical account management QA-oriented product operations tech consulting or a similar operations role.
• Strong technical understanding of APIs SDKs and web-based technologies.
• Proven experience analyzing large datasets to draw actionable insights using tools like SQL and Excel to tell a story and influence teams.
• Familiarity with testing tools/frameworks and service monitoring tools.
• Excellent execution organization and problem-solving skills with the ability to break down ambiguous issues and manage multiple competing priorities.
• Exceptional verbal and written communication skills with the ability to effectively interface with and build relationships across engineering product QA and external partner teams.
• You are naturally curious embody a Team First attitude and have a strong sense of ownership.

#LI-CL1 (Chris)

#LI-Hybrid

Tubi is a division of Fox Corporation and the FOX Employee Benefits summarizedherecovers the majority of all US employee following distinctions below outline the differences between the Tubi and FOXbenefits:

• For US-based non-exempt Tubi employees the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
• For all salaried/exempt employees in lieu of the FOX Vacation policy Tubi offers a Flexible Time off Policy to manage all personal matters.
• For all full-time regular employees in lieu of FOX Paid Parental Leave Tubi offers a generous Parental Leave Program which allows parents twelve (12) weeks of paid bonding leave within the first year of birth adoption surrogacy or foster placement of a child in addition to applicable government leave program(s) and FOXs short-term disability policy. This time is 100% paid through a combination of any applicable state city and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
• For all full-time regular employees Tubi offers a monthly wellness reimbursement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin gender identity disability protected veteran status or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.