IT Commercial Applications Service Owner (Hungary)

Role

The Commercial Application IT Service Owner is accountable for the end-to-end delivery business as usual performance and continuous improvement of one or more global commercial IT applications or platforms (e.g. CRM sales enablement pricing tools e-commerce systems). This role ensures that these applications meet business needs deliver value remain secure and operate effectively throughout their lifecycle.

Responsibilities

1. Service Ownership & Governance

• Act as the single point of accountability for the performance stability and continuous improvement of designated commercial applications.

• Own and maintain the application service roadmap aligned with the Commercial Business Process Owners business goals and IT strategy.

• Ensure compliance with IT governance policies security and regulatory requirements.

2. Stakeholder Engagement

• Work closely with commercial sales marketing and finance stakeholders (including the business process owners and business process analysts) to understand needs and ensure applications deliver business value.

• Manage vendor relationships and contracts where third-party providers support the application.

• Act as the liaison between IT and the business for the owned application(s).

3. Service Delivery & Operations

• Oversee daily operations service levels incident and problem resolution and performance monitoring.

• Drive operational excellence through automation standardization and proactive monitoring.

• Lead major incident and root cause analysis for issues affecting the application.

4. Financial & Demand Management

• Manage the applications IT budget including licensing support and development costs.

• Forecast demand for new features upgrades or capacity and plan accordingly.

5. Lifecycle & Change Management

• Lead application upgrades patching cycles integrations and end-of-life transitions.

• Ensure structured change management risk assessments and business continuity planning.

6. Continuous Improvement & Innovation

• Identify opportunities to optimize application performance user experience and business processes.

• Track KPIs and user satisfaction to inform improvements and justify investments.

Requirements

• Bachelors degree in Information Technology Computer Science Business or a related field.
• 5 years of experience managing enterprise or commercial applications (e.g. Salesforce SAP CRM Oracle Commerce CPQ tools).
• Proven track record of service ownership or service management in an ITIL or DevOps environment.
• Experienced in translating demand from Idea to requirements that are used as a basis for workload estimation and (detailed) solution design
• Proven Project Management skills leading small to medium size projects and familiar with common project methodologies (Agile Prince II)
• Strong understanding of IT service delivery SaaS/PaaS models SLAs and vendor communication stakeholder management and business analysis skills.
• Familiarity with Agile or ITIL frameworks.
• Experience in a commercial/sales-focused IT environment