12 Month Maternity Cover Customer Experience Team Manager

When it comes to performance skills and experience dont tell the whole story. They only tell uswhat to doinknown predictable and contextual situations.

We look for attributes as they tell us how youbehave in all situations particularly unknown challenging or stressful ones when you cant apply your learnt skills.

We have big ambitions and we needpeople who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyoure the kind of person who rolls up your sleeves and gets stuck in we want to hear from you!

WatchHEREto find out what it takes to be successful andbuild a better career at MSC.

Requisition ID :19593

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Wednesbury UK

Potential WorkLocation :United Kingdom : England : Wednesbury
United Kingdom : England : West Midlands

12 month Maternity Cover Customer Experience Team Manager

The people who make the best decisions are always those closest to the customer and as a leader of this team you will inspire engage and encourage the team for great things. Our customers are at the heart of our business and as a Customer Experience Team Manager of one of our important customer-facing teams you will also be at the centrer of the design and implementation of how we go forward as a business.

Are you looking to take your career to the next level When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - thats where you come in!

Whats in it for you

With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.

Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.

On top of this we give you 25 days of holiday entitlement Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will you be doing

As a Customer Experience Team Manager you will have direct management of a team within our Customer Experience function.

Creating an environment that brings out the best in our people rewards high performance and feels fun to be part of.

Capture customer insights that help us improve customer value and loyalty.

Identify the critical to quality data measures that evidence consistent excellent service.

Implement new business processes that drive performance improve customer experience or create operational efficiencies for the business

What do you need

Excellent leadership experience/skills preferably in a Contact Centre and/or Customer Service environment

We trust that our people will be able to teach you role-specific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes to embody talent within our business.

Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems learn and be agile

Creativity:How adept you are at creating solutions and working with change.

Drive:Your level of ambition. The pace energy and enthusiasm applied to activities

Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customer-centricity and are eager to make a difference then we would love to hear from you - apply today!

Why MSC

The journey to the best version of yourself starts with us. If youre searching for an employerthat will enable you to learn grow and make a difference youve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions takerisks and learn from mistakes.

You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop both professionally and personally.

From ourculture to our forward-thinking leadership youll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly wed love to watch you grow and reach your full potential with us.

WatchHEREto find out what its like to work at MSC and join us as we continue to build a team of people doing their best work

We wont just give you a job well enable you to be yourself discover opportunityunlock your potential and design yourcareer.