Customer Services Specialist, Global Business Support

The Company

kp is a globally recognised leader in the packaging and specialty film industry renowned for its unwavering commitment to sustainability and innovation. The need to act onclimate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection shelf life and contribute to reducing the overall carbon footprint.

At kp we are passionate about ensuring our customers satisfaction and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

We are currently looking for a new colleague for our Customer Service department in the Pharma Health & Durables division within our Central Hub (Global Business Support function). As a Customer Services Specialist Global Business Support you would cover functional support of correlated functions and/or other CS teams within our PHD global regions (kpEurope kpAsia & kpAmericas). This role can be based in Porto Portugal. You would be allowed to work in a hybrid work model with 2-3 days/week on site in the office.

Key Tasks and Responsibilities:

• Ensuring efficient process organization within business support functions defined areas (e.g. SAP Master Data Business Warehouse Salesforce)
• Global alignment with business support functions in kpA kpAsia and kpE to ensure common defined standards e.g. Customer Master Data service processes OTIF- and OTIF root cause analysis and other reports
• Ensuring the implementation of all compliance guidelines and approval processes as well as compliance with legal requirements and the management system requirements for quality environment hygiene occupational safety and energy
• Observation and assurance of defined key figures including review and implementation of suitable KPIs as well as preparation of monthly reports for the Manager CS EMEA/Asia and CS management team
• Governance and support the Team Leads with customer admin tasks and updates
• Governance with Responsible Process Lead on defined SOPs and support the Global Customer Service Team by harmonizingworking methods within Customer Service organization
• Coordinate with cross-functional teams to ensure smooth operations and accurate central Customer Master Data set-up and maintenance
• Lead and support defined projects/initiatives
• Situation-related support for day-to-day business

Requirements:

• Completed training in commercial and/or Business administration
• First experience in Customer Service and support functions (1-3 years)
• Very strong experience in order-to-cash management and related digital service processes
• In-depth knowledge of SAP SD Business Warehouse Salesforce Power BI
• Very good MS Office knowledge especially Excel
• Fluent written and spoken English skills mandatory Spanish German and Mandarin would be an advantage
• Experience in process support and reporting
• High service mentality strong (internal) customer orientation organizing abilities problem-solving orientation
• Ability to efficiently interface and collaborate with other support functions and departments
• Strong Analytical and Presentation skills
• High communication skills with intercultural understanding
• Comprehensive understanding of Material Customer and Vendor Business Rules and workflows within SAP Salesforce and other IT-applications

Apply Now!

If you are determined thrive in a fast-paced environment with high levels of accountability and focus then wed love to meet you! Please apply using the link below.

At kp Diversity Equity and Inclusion is vital to our global success. We welcome applicants from all identities ideas perspectives and experiences and encourage people fromunderrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in theorganization without regard to race gender religion national origin age veteran status disability sexual preference marital status or inclusion in any other protected class.

***Please be aware of recruitment öckner Pentaplast will neverask candidates to provide payments bank details national identification numbers or any other sensitive personal information during the interview process. If youre unsure about the legitimacy of a communication claiming to be from kp please contact us directly at